Senior Outreach Worker

2 weeks ago


Ilford, United Kingdom TipTopJob Full time

Work hours: 37.5 hours per week, Monday–Friday, 6 AM–2:30 PM. Temporary cover for approximately 3 months, possible extension on performance. This is an outreach role that requires travelling across the borough of Redbridge supporting clients in the community. Lone working is a part of the role. Responsibilities Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers Plan and organise street outreach shifts, based on referrals and mapping information received, to identify and verify rough sleepers Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population Plan shifts to enable attendance at planned meetings (with advance notice), and liaise with support agencies Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support Work alongside the Team manager to lead on any crisis intervention work for complex cases Develop partnership working with a range of local and regional organisations Contribute to service development in line with local and government strategies, such as No Second Night Out Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts Work with agencies to support voluntary return where this is the most appropriate single service offer, and Immigration Enforcement where needed Work alongside the Service Manager to monitor the service expenditure and oversee volunteer expenses and timesheets Qualifications Experience of working with homeless clients Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector Knowledge of immigration and benefit entitlement issues, including both EEA and non‑EEA clients An understanding of quality customer-focused service principles, and proven ability to empower service users Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach Understanding of barriers faced by rough sleepers and available support services Understanding of planned support principles and working with vulnerable people The ability to work under pressure, and effective schedule management The ability to dynamically risk‑assess situations The ability to use IT applications and produce reports The ability to work in a multi-agency framework and coordinate the response of partner agencies Flexibility to work early mornings and late evenings to better identify and engage individuals rough sleeping Location: Ilford, England, United Kingdom. #J-18808-Ljbffr



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