Admin Assistant

2 weeks ago

Southampton, United Kingdom University Hospital Southampton NHS FT Full time

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity for internal applicants. Please see below for detailed job description of the role. Main duties of the job We are seeking multiple highly motivated and proactive individuals to fulfil various admin roles within our busy admin office. We have vacancies in both the Gynaecology and Urogynaecology admin teams and also the Symptomatic Breast Admin team who all work closely together at Princess Anne Hospital. All these roles will mean that you will provide excellent customer service to patients, relatives and carers. You will build good working relationships with the Consultants, the rest of the Admin Team and Nursing staff. You will need excellent communication skills as you will be dealing with the patients by phone, email and face to face. Working for our organisation University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast. At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute. What You’ll Do Provide excellent customer service to patients, relatives/carers and to external agencies. Ensure a consistent and effective administrative service is maintained at all times. Build relationships with stakeholders internally and externally. You Will Have experience of working in a customer services environment. Have a friendly and approachable manner. Be polite, sympathetic and diplomatic and have a can‑do attitude. Provide excellent customer service to patients, relatives/carers and to external agencies, including communication that is face to face, over the telephone and through written correspondence. Provide comprehensive administration services with high standards of accuracy and attention to detail. Ability to communicate over the telephone and in person. Competent IT skills, including a working knowledge of Microsoft Office packages. The ability to work independently but also be a good team player. Person specification Qualifications, Knowledge & Experience Essential criteria Good standard of education with literacy and numeracy skills to GCSE pass level 4‑9 or equivalent standard. NVQ 2 diploma or equivalent experience. Experience of working in a customer‑led environment. Competent in the use of Microsoft Office packages. Evidence of computer literacy. Desirable criteria Courses/further study attended to demonstrate evidence of personal development. Proficient in the use of hospital computerised patient systems. Call handling experience. Experience of working shifts. Trust Values Patients First Always Improving Working Together #J-18808-Ljbffr

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