Patient Service Administrator

Job summary Are you an administrator looking for a new role in a rewarding environment? You’ll find a friendly welcome and a home for your talents at Practice Plus Group. Whether you’re coming from a Healthcare environment, or somewhere completely different we’d love to hear from you. We are looking for a dedicated Patient Service Administrator to join our team. This role is essential in delivering a smooth, patient‑centred administrative service. You will support the daily running of our reception and administrative functions, ensuring every patient receives a professional, welcoming and efficient experience. Working under the guidance of the Administration Lead, you will help maintain high standards of confidentiality, accuracy and customer care. Working hours for this role will be 37.5 per week anywhere within the hours of 0745‑1545, 0900‑1700, 1100‑1900 Monday to Saturday Main duties of the job Greeting and registering patients promptly and courteously Accurately entering and updating patient details on our systems Maintaining a consistent presence at the front desk and responding to phone enquiries Processing referrals, forwarding reports and managing bookings with other healthcare providers Scanning, filing and tracking patient records to ensure complete and accurate documentation Handling general administrative tasks, supporting colleagues and providing cover where needed Maintaining patient confidentiality at all times Communicating issues or concerns to the Administration Lead Taking part in mandatory training and supporting the induction of new staff About us Essential: A good general standard of education, including GCSE English & Maths (or equivalent) Experience in an administrative and customer care environment Strong communication skills both written and verbal Accurate data entry and keyboard skills Excellent organisation and time‑management abilities Ability to work under pressure and within a multi‑disciplinary team A friendly, adaptable and professional approach with excellent customer‑care skills Tact, discretion and a commitment to confidentiality Flexibility in working arrangements Desirable: Experience working in a healthcare setting Understanding of medical terminology Experience in general office duties Person Specification To apply for the role click on the link below. If you have any questions contact Kerry.Mills@practiceplusgroup.com in our friendly resourcing team, or call 01189 521 902. We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre‑employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU. We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Practice Plus Group Address St Mary’s Surgical Centre Milton Road Portsmouth Hampshire PO3 6DW Employer's website https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab) #J-18808-Ljbffr