Transformation Manager

About the role National Energy System Operator's (NESO) strength lies in our people, shaping a future where clean, affordable energy is accessible for all. Every day offers an opportunity to make a real difference, accelerating sustainable GB energy progress and keeping society thriving. Are you passionate about driving transformative change and achieving tangible results? NESO seeks a dynamic Transformation Manager to drive strategic transformation initiatives and foster innovation across our organisation. In this key role, you will develop and execute our transformation portfolio. Your focus will be on impactful, service- and people-focused projects, including target operation model and service design, rather than solely single large programmes. We need someone who can operate effectively between strategy and delivery, bridging processes, people, and technology with a blend of strategic insight and hands‑on experience. We seek candidates with extensive cross‑sector experience (not limited to energy) in shaping and delivering significant process and people transformations. Experience in Organisational Design (OD), Service Design or Operating Model projects is highly advantageous, as is a background in working with enabling functions, public sector transformation, or consultancy. Strong stakeholder engagement skills are paramount; you'll collaborate with senior management to secure support for transformation by effectively engaging people, understanding business needs, and persuasively guiding change. This role can be based in Wokingham or Warwick, offering hybrid working with an expectation to spend one day per week at your allocated office location, with support needed at specific times and places depending on programme requirements. If you are a critical thinker who thrives in a problem-solving environment and is eager to make a substantial impact in this exciting energy industry, we invite you to apply and join us on our transformation journey. Together, we can shape the future of NESO and drive meaningful change Key accountabilities Provide guidance and support to project teams delivering transformation projects, fostering collaboration and productivity while addressing issues effectively. Increase organisational capability in transformation practice, by advising and supporting teams across the stages of problem definition (including root cause analysis and articulating problem statements), programme design (including 'to-be' and operating model design, and roadmap design), planning and delivery of transformation, and shaping their efforts. Identify areas of the business requiring transformation through methods like user research (interviews, surveys), capability assessments, and gap analysis to enhance efficiency and growth. Make the case for, and generate stakeholder buy‑in for change through business case development. Collaborate closely with senior management and key stakeholders to align initiatives with NESO's objectives. About you Initiative Driving: Proven ability to manage and drive transformational projects effectively. Problem‑Solving: Good analytical skills, including root cause analysis and the ability to articulate problem statements, to identify and overcome obstacles in transformation initiatives. Communication: Strong ability to engage with stakeholders at all levels, ensuring clarity on transformation objectives. Strategic Thinking: Capable of developing and implementing strategies that support organisational goals. Change Management: Skilled in managing smooth transitions during organisational changes, minimising disruption. Project Management: Expertise in planning (including roadmap design), monitoring, and executing transformation initiatives. Analytical Skills: Ability to interpret business data, conduct user research and various forms of mapping (data, journey, value stream, process), perform gap analysis, and create as‑is visualisation to inform strategic decisions and measure effectiveness. Research shows that some people may hesitate to apply unless they meet every requirement. At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment process where everyone can show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds to build a workforce that feels valued and respected and represents the communities we serve. If this role sparks your interest but you’re not sure you tick every box, we still want to hear from you. About what'll get A competitive salary between £70,000- 85,000 – dependent on experience and capability. As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well‑being. Full support and career‑development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey. A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table. Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits. About us National Energy System Operator (NESO) has a key role to play in tackling climate change by transitioning GB’s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon power operation by 2030 when there is sufficient renewable generation. We are also providing advice to the Government on achieving a decarbonised power system by 2030. So, join the energy transformation and help shape the future. Your energy, our future, together. More information This role closes on 21st December at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. The interviews are scheduled to take place in person on January 7th(Warwick) or 8th (London). We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. #LI-AW2#LI-HYBRID #J-18808-Ljbffr