Patient Services Team Member
2 weeks ago
We are looking for a positive person to join our friendly patient Services Team and help provide high quality customer service to our patients at Hailsham Medical Group Main duties of the job Greet patients warmly and assist with check-in and check-out procedures Answer phone calls and respond to patient queries as necessary Work with Anima Triage to assist patients in their request for appointments About us Hailsham Medical Group is an established practice serving some 11500 patients in the expanding market town of Hailsham. The successful candidate will be joining a forward thinking and well supported patient service team. We have a large clinical team comprising of GP Partners, Senior Clinical Pharmacist and Partner, Salaried GPs, Allied Healthcare Professionals, Practice Nurses, Nurse Associate, Health Care Assistants and Phlebotomists. Job responsibilities Patient Services Job Description/Person Specification The Patient Services Team Member is the first point of contact for patients in a primary care setting. This role provides high-quality customer service, supports efficient clinic operations, and ensures a positive experience for patients through excellent communication, coordination, and administrative support. Key duties and Responsibilities Greet patients warmly and assist with check-in and check-out processes. Answer phone calls, respond to patient inquiries, and route calls appropriately. Maintain a professional, welcoming environment in waiting areas. Provide clear information on clinic protocols, appointment procedures, and available services. Scheduling & Coordination Working with Anima Triage to assist patients in their request for appointments Notify patients of test results, follow-up appointments, or required paperwork (as directed by clinical staff). Administrative & Operational Support Process payments from patients for insurance reports, letters and forms Maintain accurate patient records in the electronic health record (EMIS) system. Support daily operational tasks such as mailing, and data entry. Work closely with clinicians to support seamless patient flow. Assist with quality improvement initiatives and patient satisfaction efforts.Support onboarding and training of new team members. Good standard of education Practical experience of working with others Strong communication, interpersonal, and problem-solving skills. IT and Keyboard skills Ability to multitask in a fast-paced clinical environment. Calm, professional demeanor and patient-centered attitude. Preferred Qualifications Experience in primary care setting Knowledge of medical terminology. Physical & Work Requirements Ability to sit for extended periods Working hours Shifts are 8am-1pm or 2pm to 6.30pm Full time 37 Hrs Person Specification Experience Experience of working in a busy office and communicating with the general public Experience of working in primary care Strong IT and keyboard skills Qualifications Administrative or customer service experience Understanding of Confidentiality Educated to grade A to C in English and Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr
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Patient Services Associate: Front Desk
2 weeks ago
Hailsham, United Kingdom Hailsham Medical Group Full timeA local healthcare provider in Hailsham seeks a Patient Services Team Member to deliver high-quality customer service to patients. Your role will involve greeting patients, answering queries, coordinating appointments, and maintaining records. Strong communication skills and IT proficiency are essential. Full-time hours are offered with typical shifts either...
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Patient Services Associate: Front Desk
2 weeks ago
Hailsham, United Kingdom NHS Full timeA healthcare provider in Hailsham seeks a positive Patient Services Team Member to provide high-quality customer service at Hailsham Medical Group. Responsibilities include greeting patients, answering inquiries, and assisting with appointment requests while maintaining patient records. The ideal candidate will have strong communication and IT skills,...
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Team Member
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Team Member
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Greggs Team Member
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Kfc Team Member
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Greggs Team Member
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Hailsham, United Kingdom EG Group Full time**Role**: Greggs Team Member **Location**: Hailsham, BN27 4DT **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 | £7.00 aged 17 | £6.50 aged 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated sales assistants who can provide outstanding customer...
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Kiosk Team Member
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