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Collections Agent

2 weeks ago

Sheffield, Sheffield, United Kingdom Alma Personnel Full time

Alma Personnel are recruiting on behalf of their Sheffield based client for telephone Collections Agent to be based out of their offices, joining their growing team.

Working shifts between 8am to 8pm - Monday to Friday, 37.5 hours per week, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.

Key Tasks:
  1. You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
  2. Handling difficult conversations in a sensitive manner with empathy and professionalism over the telephone.
  3. Entering accurate records of conversations and payment agreements into a customer database.
  4. Following processes and guidelines regarding debt collection.
  5. Working in an open plan, contact centre environment - achieving personal and team targets.
  6. Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around.
Skills and Experience:
  1. Previous experience working in a call centre or credit control type role is important.
  2. Clear and confident communication skills - both writing/data entry and over the telephone.
  3. Being comfortable working to targets - earning more money based on your achievements.
  4. Strong IT skills - we use different technologies and systems and need you to pick these up quickly.
  5. Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations.
  6. Problem-solving abilities - able to ask the right questions to get the information you need.

Basic salary + bonus (earning up to £30K) + company pension scheme and plenty of incentives.

If you feel you have the right skills and attitude, apply now stating why you would be suitable for this position.

CBS/CCj check to be done on application.

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