Enterprise Account Manager | SaaS Logistics

2 weeks ago

Greater London, United Kingdom Raft International Full time

Enterprise Account Manager | SaaS Logistics Join to apply for the Enterprise Account Manager | SaaS Logistics role at Raft International We are Raft, an AI‑driven start‑up that automates operations for freight forwarding, a critical part of the global supply chain. We transform this $200B industry, serving several of the world’s top 10 freight forwarders and many others. We recently raised $15m from Bessemer Venture Partners, Episode 1, and Dynamo. Raft is named one of the UK’s most exciting AI start‑ups by Tech Nation and has been featured in TechCrunch, Bloomberg, JOC, Freightwaves, and Loadstar. We have ambitious expansion plans and look for future employees eager to navigate challenging problems and embrace responsibility. Day‑to‑Day Responsibilities Build and maintain productive relationships with enterprise clients, acting as primary point of contact and trusted advisor. Identify and pursue opportunities to expand Raft’s presence and revenue within existing accounts. Clearly articulate how Raft’s capabilities solve client challenges and support their growth. Develop and execute comprehensive account plans aligned with client objectives and Raft’s strategic goals. Gain deep insight into client business needs and market trends to deliver tailored solutions. Ensure clients fully leverage Raft’s value, monitoring satisfaction and resolving issues swiftly. Collaborate internally to deliver a seamless customer journey. Lead contract renewals and negotiations, securing long‑term agreements. Address and resolve client concerns, delivering creative solutions for evolving needs. Track and report on key account metrics, providing insights into account health and growth. We Specifically Want Someone Who Has Bachelor’s degree in Business, Marketing, or related field (MBA preferred). Demonstrable experience in account management, sales, or customer success with enterprise clients. Track record of managing and growing key accounts. Experience with CRM systems (e.g., Salesforce, HubSpot). Strong communication, negotiation, and interpersonal skills. Ability to build relationships with stakeholders at all levels, including C‑suite executives. Strong analytical and problem‑solving abilities. Experience with SaaS or enterprise software in the logistics industry. Experience with contract negotiations and renewals for enterprise clients. Familiarity with customer success tools (e.g., Gainsight, Totango) and data analytics platforms. Apply because you want to... Work in the international logistics industry that drives the global economy. Collaborate with stakeholders globally across industries and lead innovation. Join a product‑centric organization that integrates artificial intelligence into logistics workflows. Grow professionally in a tech, fast‑paced and challenging environment. Work in a multicultural environment. #J-18808-Ljbffr

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    Enterprise Account Manager | SaaS Logistics We are Raft, an AI‑driven start‑up that automates operations for freight forwarding, a critical part of the global supply chain. We’re transforming this $200B industry’s heavily manual processes from the ground up. Our customers include several of the world’s top 10 freight forwarders and many more. We...

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