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CRM Manager

2 weeks ago

Bristol, Bristol, United Kingdom AMBITIOUS Remote Work Freelance Full time

AMBITIOUS is an award-winning PR and communications agency based in Bristol. We work with B2B and corporate organisations across the UK and internationally, delivering strategic communications, content, and campaigns that make an impact. Our team is growing, and we're now looking for a CRM Manager with strong HubSpot experience to join us on our mission to deliver brilliant work for our clients and our agency.

We are open to this role being part-time. This could also suit a contractor delivering this support for other clients.

The Role We are looking for an experienced CRM Manager to take ownership of our HubSpot platform and drive its optimisation across our marketing and sales functions. This is a hands-on role that requires technical know-how, a collaborative mindset, and the ability to translate CRM insights into meaningful actions.

You'll be responsible for improving our lead nurturing strategy , maintaining data quality, embedding HubSpot into our daily workflow, and ensuring it integrates effectively with key tools like Office 365, Microsoft Teams, LinkedIn Sales Navigator, Dealfront and Monday.com.

Key Responsibilities:

  • Conduct regular audits of our HubSpot setup to identify areas for improvement
  • Refine and maintain our CRM structure, segmentation and data quality
  • Align HubSpot functionality with our sales and marketing goals
  • Develop end-to-end lead nurturing strategies in line with our agency ethos

Data Management & Growth

  • Ensure GDPR-compliant data retention policies are in place
  • Maintain high-quality, segmented contact data across key sectors (tech, built environment, financial and professional services)
  • Source and build new data sets in relevant target areas

Lead Nurturing & Engagement

  • Use data insights to support our marketing content strategy
  • Optimise workflows to engage contacts through inbound, referrals and organic channels
  • Implement behavioural triggers and lead scoring to support sales engagement
  • Develop and maintain automated workflows to support sales and marketing
  • Upskill internal teams with tailored HubSpot training and support materials

Landing Pages & Lead Capture

  • Advise on best practices for lead capture across WordPress and HubSpot
  • Optimise landing pages and CTAs to improve conversion rates
  • Implement CRO strategies including A/B testing and personalisation

Tool Integration & Support

  • Integrate HubSpot with Office 365, Microsoft Teams, LinkedIn Sales Navigator and other key platforms
  • Manage and optimise integrations (e.g. Monday.com, Dealfront via Zapier)
  • Create and maintain a roadmap for CRM-related tools and connections

Privacy, Compliance & Reporting

  • Establish best practices for privacy, compliance and ethical data usage
  • Improve sales and marketing reporting dashboards to highlight performance and ROI
  • Move beyond vanity metrics to track real impact and efficiency

How to Apply :

If you're passionate about using CRM to drive sales and marketing success—and want to help embed HubSpot at the heart of an award-winning agency—we'd love to hear from you.

Please send your CV and a brief cover letter to sarah@ambitiouspr.co.uk outlining your relevant experience and what excites you about this role.

Required skills

Skills & Experience Required

  • Proven experience managing HubSpot CRM within a B2B environment
  • Strong understanding of lead nurturing, segmentation and data privacy (GDPR)
  • Experience with CRM integrations including Office 365, Teams, LinkedIn Sales Navigator, Monday.com and Dealfront
  • Comfortable creating workflows, reports, dashboards and training resources
  • Able to confidently engage and support both marketing and sales teams
  • Excellent communication and problem-solving skills

You:

We are seeking the following traits:

  • Attitude & energy – inspiring others through positive attitude and high levels of energy
  • Integrity – lead by example
  • Confidence – Displaying self-belief and confidence in your role
  • Subject matter expertise – strong level of CRM expertise

What We Offer

  • A collaborative and supportive team culture
  • Hybrid working from our Bristol office
  • A learning environment with training opportunities
  • The chance to shape how CRM supports business growth

Package and Terms are negotiable, depending on experience. For employees we offer some of the best benefits in the sector including Bupa Heathcare, Income Protection, Paid Personal Hours & Performance Bonuses.

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