Survivor Support Coordinator

The Survivor Support Coordinator's role is to provide logistical and wellbeing support to Holocaust survivors in relation to their voluntary engagements booked through the Holocaust Educational Trust. Holocaust survivors are at the heart of the Trust's mission, sharing powerful personal testimony and experience to inspire and educate students across the country. As the survivors we work with become fewer and frailer, it becomes ever more important that the Trust provides support in relation to every engagement at which survivors speak to audiences through the Trust. The Survivor Support Coordinator ensures that when survivors speak to audiences through the Trust, they feel prepared, supported and valued, before and after all their engagements. They are the key point of contact for the survivor community working with the Trust; ensuring that prior to every engagement they've received all relevant details; confirming travel arrangements and bookings; and following up with survivors after engagements to see how they went. The Survivor Support Coordinator will also occasionally provide practical support to members of the next generation who also speak to schools and other organisations via the Trust's programmes. This role is ideal for someone who has experience of working with older adults, is highly organised, empathetic, and enjoys building supportive relationships. You will not be managing anyone directly but will work closely with both the school logistics team and outreach delivery teams. You will be a trusted, friendly presence for our survivor speakers. Responsibilities Act as a key point of contact for all Holocaust survivors who are working together with the Trust as speakers. Proactively contact all speakers 6‑8 days before their scheduled sessions to check that all information is received and again the day before any engagement; and following the event, reach out to them to undertake a welfare check and event review. Ahead of special events, coordinate travel for Holocaust survivor and next‑generation attendees and draft briefings for speakers for special events. Ensure speakers are prepared for engagements: assisting with updating PowerPoint presentations and speaking notes. Flag issues related to safeguarding, welfare, or the Trust's programmes following check‑in calls, supporting relevant programme managers and colleagues. Hold regular one‑to‑one catch‑up meetings with Holocaust survivors, both in‑person and online. Attend special events organised by the Trust for Holocaust survivors and members of the next generation. This is not an exhaustive list, and the job holder may be asked to complete additional tasks by their line manager or members of senior management. Qualifications Experience of working with older adults in either a volunteer or professional capacity. Excellent interpersonal and communication skills – warm, clear, and empathetic. Highly organised and reliable, with strong attention to detail. Comfortable speaking on the phone and offering calm, thoughtful support. Able to work independently and manage your own workload. Skilled in use of email, calendars, spreadsheets, MS Teams and digital tools. Knowledge of, and/or interest in, education, public speaking, or volunteering engagement. Familiarity with, and preferably experience in, safeguarding. Desirable: Safeguarding qualification. About the Holocaust Educational Trust The Holocaust Educational Trust team is made up of hard‑working, energetic people who are passionate about our mission to educate every person from every background in the UK about the Holocaust and its relevance today. Over the course of our history, the Trust has delivered innovative and meaningful learning experiences and educational programmes which reach over 100,000 young people each year, teaching them about what the Holocaust was, and its relevance today. The school programmes we deliver include our Outreach Programme; our Lessons from Auschwitz Project; the Youth Advocacy/Ambassador Programme; Testimony 360: People and Places of the Holocaust; and Teacher Training. As an educational charity, the Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Therefore, all applicants will undergo strict vetting procedures and safeguarding checks before appointment and relevant pre‑employment checks (this includes but is not limited to: DBS checks, qualification checks, reference checks and identity checks). This role is subject to a Basic level disclosure and barring service check. Benefits Full‑time employees are entitled to 22 days annual leave each year plus bank holidays. This is increased by one day after 2 years continuous service and is capped at 25 days annual leave plus bank holidays. Office Closure days: The office will be closed on the Jewish High Days of Rosh Hashanah and Yom Kippur when they fall on a weekday; the office will be closed from Christmas Day, up to and including New Year's Day. Pension: Employees with under 5 years' service are eligible to receive 5% pension contributions. Private Medical Insurance (PMI): Employees with less than 5 years continuous service are eligible for basic cover; employees with over 5 years continuous service are entitled to premier cover. Life Assurance: All employees are automatically signed up to our Group Life Assurance policy. This benefit pays out 4 times an employee's annual salary to their nominated person should they pass away while employed at HET. Income Protection: Employees are automatically enrolled in our income protection scheme. If an employee has been signed off work due to sickness/incapacity for over 13 weeks, the policy will pay the employee 60% of their salary for a maximum of 3 years or up to the age of 65 if sooner. ZGP24 Service: As part of the Life & income protection cover staff are eligible for this 24/7 virtual GP service and can book private virtual GP appointments to assess health issues, issue prescriptions, or open private referrals. Employee Assistance Programme (EAP): EAP is a confidential employee benefit designed to help you deal with personal and professional problems that could be impacting your home life or work life, health and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. Season ticket loans are available on request. Enhanced Maternity/Shared Parental/Adoption leave packages for employees with more than eighteen months service. Flexible working – staff have flexibility to work their contracted hours around the core hours of 10am–4pm. #J-18808-Ljbffr