Customer Interface Manager

We are looking for a Customer Interface Manager to work in a busy manufacturing environment at our Derby site.

Working hours: 37.5 hours, Monday to Thursday 8.00am to 4.45pm (with 30 minutes unpaid lunch), Friday 8.00am to 12.30pm

Salary: £50,000 to £60,000

Benefits:

* Competitive pay

* Pension

* 25 Days Annual Holiday plus 8 statutory days

* BUPA Healthcare

* Long Service awards

* Death in Service

* Onsite Parking

Purpose of role and accountabilities:

Reporting the Head of Customer Interface and Supply Chain, the function of the role is to manage a portfolio of clients within the aerospace industry through:

* End to end account management processes, demonstrating a high level of leadership and strategic thinking

* Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI’s are met and actioned accordingly

* Stakeholder relationships – Leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers. Be the point of escalation for customers should the need arise

* Orderbook Management - conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, sales, monitor build rates and protect and forecast risks to business capacity constraints

* Create robust plans and strategies to be proactive in improving site performance and customer targets

Core skills/attributes needed:

* Extensive knowledge of managing a portfolio of customer accounts preferably within the aerospace or automotive industry or similar.

* Requires excellent analytical skills, is reliable and consistent with ability to resolve problems at all levels.

* Requires thoroughness, resourcefulness, adaptability to shifting priorities/deadlines and multi-tasking.

* MRP management.

* Capable user of Microsoft software including Excel, PowerPoint and Outlook.

* Confident communicator across all disciplines within the organization and must possess the ability to interact effectively and timely with all levels.

* Ability to create presentations and present information internally and externally to customers and senior management in an engaging manner via various methods.

* Strong customer focus combined with business development skills and commercial awareness. Page 2 of 2 Gardner Aerospace Confidential (AMBER) Document.

* Strive for excellent customer satisfaction even during challenging project timescales/deliveries and takes full ownership of the assigned customer account.

* Actively drives other departments to meet customer expectations.

* Resilient and able to work under pressure, as part of a team but often on their own initiative.

* Ability to communicate and negotiate at all levels to establish and meet expectations.

* Work as a team to drive performance excellence in the site.

Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all.

Quality: support the quality accreditations across the business to ensure the delivery of a ‘right first time’ performance

Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders

Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets

People: support organisational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community