Senior Support Engineer

Kainos Belfast, Northern Ireland, United KingdomJoin or sign in to find your next jobJoin to apply for the EDM Senior Support Engineer role at KainosKainos Belfast, Northern Ireland, United Kingdom2 days ago Be among the first 25 applicantsJoin to apply for the EDM Senior Support Engineer role at KainosJoin Kainos and Shape the FutureAt Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? Join us and be part of something bigger.Job Profile DescriptionAs an EDM Senior Support Engineer in Kainos, you’ll work to help us deliver high-quality technical support to external customers. In this role, you'll act as a bridge between support and product engineering — diagnosing complex issues, building internal tools, and driving service improvements. You’ll have the opportunity to take ownership of problems, contribute to system reliability, and mentor more junior team members.This is a hands-on technical role for someone who thrives in a fast-paced environment, enjoys solving real-world problems, and values collaboration and continuous improvement.Your Key Responsibilities Will Also IncludeOwn the investigation and resolution of high-impact technical issues across EDM, working closely with engineering and customer-facing support consultants.Analyse root causes and propose long-term solutions to recurring technical problems.Act as a technical escalation point for complex support cases, guiding junior team members and support consultants as needed.Contribute to incident response efforts and help lead post-incident reviews and documentation.Partner with engineering, product, and DevOps teams to influence improvements in stability, reliability, and user experience.Document findings, solutions, and best practices in internal knowledge bases and runbooks.Post Deployment Services.Minimum (essential) RequirementsExperience working with Extend and/or Cloud technologies preferably AWS.Experience with working with web service technologies (REST, SOAP).Experience developing Extend applications.Strong development experience in working with Java/Node JS languages.Experience developing serverless AWS apps.Experience working with CI/CD pipelines.Experience developing & coding within agile delivery environments.Experience of having a great customer focus. Working to tight deadlines, making sensible decisions under pressure and taking a balanced view of customer demands and project commercials.Experience in providing application support and solving low/medium and complexproblems.We all work in teams here in Kainos - a proven ability of strong team skills, including taking direction from others, is crucial.Ability to deliver tasks within a giventimeframe.Ability to adapt and change to fluidprocesses.DesirableObtained HCM certification (valid).Maintain and enhance system observability (logging, monitoring, alerting) to prevent issues before they impact users.Obtained Extend certifications from an accredited body in your area of specialisation (must be valid).Have AWS certified Developer Associate certification.Embracing our differencesAt Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesInformation ServicesReferrals increase your chances of interviewing at Kainos by 2xGet notified about new Senior Support Engineer jobs in Belfast, Northern Ireland, United Kingdom.Belfast, Northern Ireland, United Kingdom 2 months agoApplications Support Senior Analyst - AVP (Belfast)Belfast, Northern Ireland, United Kingdom 2 days agoBelfast, Northern Ireland, United Kingdom 1 week agoTechnical Support Engineer III - BelfastBelfast, Northern Ireland, United Kingdom 4 days agoLisburn, Northern Ireland, United Kingdom 1 week agoBelfast, Northern Ireland, United Kingdom 1 day agoLisburn, Northern Ireland, United Kingdom 2 months agoBelfast, Northern Ireland, United Kingdom 4 days agoCustomer Support Engineer (Manufacturing Solutions)Belfast, Northern Ireland, United Kingdom 2 weeks agoBelfast, Northern Ireland, United Kingdom 1 week agoBelfast, Northern Ireland, United Kingdom 2 weeks agoBelfast, Northern Ireland, United Kingdom 2 weeks agoBelfast, Northern Ireland, United Kingdom £41,095.00-£41,095.00 2 weeks agoBanbridge, Northern Ireland, United Kingdom 1 week agoBelfast, Northern Ireland, United Kingdom 1 month agoBelfast, Northern Ireland, United Kingdom 4 months agoBelfast, Northern Ireland, United Kingdom 2 weeks agoBelfast, Northern Ireland, United Kingdom 2 days agoBelfast, Northern Ireland, United Kingdom 1 week agoSenior Electrical Engineer - Water Sector | Expression of InterestBelfast, Northern Ireland, United Kingdom 2 weeks agoBelfast, Northern Ireland, United Kingdom 2 weeks agoBelfast, Northern Ireland, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. 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