Service Sales Manager

2 weeks ago

East Grinstead, West Sussex, United Kingdom ENGINEERINGUK Full time

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Sector: Sales and Business Development
Role: Manager
Contract Type: Permanent
Hours: Full Time

Job Description

Service Sales Manager - PowerGen

Full Time

East Grinstead/ Hybrid

An exciting opportunity has arisen to join Rolls-Royce Power Systems as a Service Sales Manager - PowerGen.

The role will include full responsibility for achieving set personal revenue and profit-based service targets by maintaining existing key accounts, identifying new contacts, developing new relationships and nurturing new business opportunities. Support service staff offer and deliver mtu products, solutions and services to the Power Generation market striving for the very highest levels of customer service, proactive engagement and customer satisfaction.

Maintain a continual focus on process efficiency whilst strengthening a culture of continual improvement. Carefully manage change, influence mindset, and ensure all members of staff act as ambassadors for the brand whilst following the RRPS global code of conduct.

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

What you will be doing:

  • Demonstrate a high level of commercial awareness, develop service-related sales strategy, tactics, service sales and execution of plans to deliver on profit targets, in collaboration with the Business Unit (BU) Director.
  • Collaborate with other service sales team members during the quotation and closure of new long-term maintenance / Valuecare Agreements (VCA).
  • Negotiate existing VCA renewals by overcoming obstacles and capitalising on the strength of Rolls Royce Solutions over our competitors.
  • Handover service contracts and support the execution of VCAs, including digital connectivity, profitability and customer satisfaction.
  • Maintain existing relationships and deliver upon measurable and achievable targets / set KPI's, based upon revenue, profit, cashflow and debt management.
  • Ensure all activity is logged on the company C4S/CMMS systems where applicable.
  • Promote the positive benefits of C4S for both the company and other individuals.
  • Actively track, monitor, and report on service activity and health via the C4S system.
  • Support and develop existing service team to grow new revenue streams.
  • Promote a culture of zero harm by ensuring that all activity is carried out in accordance with the current H&S legislation.
  • Promote a culture of high-quality service whilst minimising environmental impact.
  • Liaise with specified customers, Rolls Royce Solutions factories, engineering teams and sub-suppliers on behalf of the wider service team.
  • Take the lead in resolution of service-related customer issues.
  • Continue to develop and maintain external relationships with mtu dealers, End Users, Main Contractors, M&E Contractors, Consultants.
  • Identify and report any potential third-party distribution opportunities.
  • Continue to develop and maintain internal relationships at senior level across comparable business units globally.
  • Occasionally attend industry functions and provide feedback on market trends.
Related Responsibilities:
  • Prepare monthly rolling overhaul forecast/operative planning documents for factory.
  • Develop service marketing strategy for specified markets, accounts and products.
  • Manage attendance at nominated UK exhibitions and internal business meetings.
  • The continual review and improvement of service related processes.
This list is not exhaustive and may change

Who we're looking for:

For this role we are looking for someone with:
  • A highly organised individual who is a team-player yet able to work independently.
  • A clear focus on high quality with good attention to detail.
  • Excellent communication skills and the ability to influence people at all levels.
  • The ability to think on one's feet and work well under pressure.
  • A previous engineering background working in Power Generation is favourable.
  • Proficient in Microsoft Office.
  • Must be a competent writer of business letters and commercially aware.
  • Able to commit to regular travel in the UK and occasional travel abroad.
The professional level and the salary of the position will be dependent on the skills and experience of the successful candidate.

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving.

Closing Date: 9th March 2025

Job Category

Sales

Posting Date

19 Mar 2025; 00:03

Posting End Date
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