Warehouse Automation Specialist

Join to apply for the Warehouse Control Room Specialist role at Alliance Healthcare. Our team members are at the heart of everything we do. At Alliance Healthcare, a Cencora company, we are united in our responsibility to create healthier futures and deliver on that purpose. Job Purpose This role supports Cencora's wholesale distribution services in Europe through the Alliance Healthcare business. You will play a pivotal role in launching, continuously improving, and driving success at our next‑generation Central Logistics Centre (CLC) in the B24 postcode area. The CLC is designed with advanced automation and cutting‑edge robotics to redefine how Alliance Healthcare manages and delivers medical, health and beauty products across the UK. Job Scale The Control Room Specialist provides core shift cover and ensures the efficient operation of the warehouse control system (KNAPP) and Manhattan warehouse management system (WMS). Responsibilities include planning and monitoring system performance, troubleshooting equipment, and partnering with departments to resolve issues. Principal Accountabilities System Monitoring and Issue Resolution Provide core shift cover of Knapp and Manhattan WMS, tracking and documenting operational status. Identify and mitigate systematic bottlenecks to maximize system capacity. Monitor system performance to ensure optimum throughput and availability. Participate in troubleshooting and root cause analysis for complex control system issues. Seek solutions to resolve system issues promptly to minimize downtime. Partner with the technical team to develop best practices for the WMS. Operational Leadership Act as the point of contact for on‑shift team leaders and department managers. Collaborate to ensure smooth communication and efficient issue resolution. Ensure warehouse systems use workload information daily to optimise service and efficiency. Continuously monitor and improve system performance to enhance operational productivity. Provide KPI data to leadership for planning and tactical processes. Oversee technical resource development and strategic planning. Support and Coordination Assist team leaders with technical support and insights into system performance. Coordinate with IT and engineering teams to resolve technical issues. Build a positive work environment and encourage teamwork and continuous improvement. Use influencing skills to address challenges in a timely manner. Health and Safety and ESG Ensure system compliance with safety standards and company policies. Promote a health and safety culture and continuous improvement. Adhere to regulatory compliance standards including EU Good Distribution Practice and SOPs. Operational Efficiency Maintain high quality and accuracy in all warehouse operations. Support the Knapp team to minimise operational impact. Coordinate efforts to address system faults promptly. Support weekly pick strategy changes. Optimize A‑frame channel set‑up and slotting changes. Manage outbound flow and tactical workload prioritisation. Monitor system performance to ensure expected levels. Identify trends and patterns to improve throughput and availability. Essential Requirements Excellent communication, interpersonal and problem‑solving skills. Ability to work in a fast‑paced environment. Experience in an automated, high‑volume warehouse. Demonstrated ability to diagnose, troubleshoot and resolve equipment and process issues. Strong analytical and attention to detail skills. Ability to prioritise and multi‑task conflicting responsibilities. Independent and team‑oriented work capability. Comfortable working in varying temperatures. Proficiency in data analysis and performance metrics. Collaboration across functional departments. Physical capability to lift, move materials, stand and walk for extended periods. Comfort with multiple platforms including desktops, PCs, handheld devices and material handling equipment. Willingness to work flexible hours, including shifts. Strong organisational skills to manage time, tasks and resources. Advanced computer skills, including Microsoft Office 365. Desirable Requirements Strong knowledge of KNAPP, WMS and automated technologies. Knowledge of regulatory compliance and quality standards in pharmaceutical distribution. What Cencora Offers Opportunity to shape a brand‑new operation and establish best practices. Manage and oversee a highly automated warehouse and advanced systems. Work with cutting‑edge technology at one of the world’s most automated pharmaceutical sites. Ensure smooth operations and deliver exceptional customer service. Collaborate with cross‑functional teams to align processes and improve workflows. Thrive in a dynamic environment, taking ownership, initiative. Use data to identify root causes and lead continuous improvement. Blend people, complex systems and process refinement for maximum efficiency. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or any other protected class. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process. Affiliated Companies Alliance Healthcare Management Services Limited Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing Industries Pharmaceutical Manufacturing #J-18808-Ljbffr