Golf Operations Assistant

1 week ago

Chipping Barnet, United Kingdom Get Golfing Full time

Role Purpose The Golf Operations Assistant will support the Golf Operations Manager in ensuring a smooth and efficient operation for all users of the golf course, improving the overall customer and member experience. The assistant will maintain Get Golfing's golf management software, ‘Golf Manager', to provide a high‑quality experience for the club's members, guests and visitors. Overall Responsibilities Daily Golf Operations Optimize tee‑time reservations to maximize revenues, ensure efficient course flow and an optimal customer experience, including implementing Get Golfing’s ‘pairing up' policy to maximize playing opportunities. Monitor pace of play and assist in enforcing course policies. Golf Retail Contribute to the company’s golf retail, ensuring that the shop inventory is well presented. Maintain the upkeep and maintenance of golf buggies, rental clubs and other essential equipment, ensuring they remain in excellent working condition. At all times ensure buggy rentals have signed liability forms. Deliver Exceptional Customer Service Provide excellent customer service to all members and guests. Address customer inquiries, concerns, and complaints professionally, ensuring prompt resolution of any issues to maintain high levels of integrity. Take the lead on fostering a welcoming and inclusive environment that enhances the overall clubhouse and golfing experience. Administrative Support Process payments, memberships, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals and sales. Assist with reporting and documentation as needed. Requirements Skills & Knowledge Experience in golf operations management Exceptional customer service and communication skills, ensuring positive interactions with members, guests, visitors and colleagues Strong customer engagement skills, ability to build strong working relationships and resolve issues and complaints Genuine passion for golf, coupled with a deep understanding of the game, rules and overall industry landscape Proficiency in ‘Golf Manager' software and Microsoft Office Suite Strong organisational, customer and problem‑solving skills to handle multiple tasks and prioritise effectively Excellent influencing and interpersonal skills Approach A passion for golf and a basic knowledge of the sport Excellent customer service skills with a friendly and approachable demeanor Strong organisational skills with the ability to handle multiple tasks and prioritize effectively Good communication and interpersonal skills to interact with golfers and staff members Basic computer skills and familiarity with golf management systems Flexibility to work shifts, including weekends and holidays Benefits £12.21 p/h Pension Plans Training & Development Free Golf 50% discount on food and beverage Staff referral programme Shift Patterns Shift patterns would vary across the week from 5.30am through until 9pm with split shifts of early and later starts throughout the summer with shifts across the year dependent on sunlight and weather. Location London, England, United Kingdom Seniority Level Entry level Employment Type Contract Job Function Other Industries IT Services and IT Consulting #J-18808-Ljbffr

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