Team Leader

Team Leader - Robert Walters Overview Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services to organisations of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The businesses we partner with want to make things happen. And they need people to do it. They have goals. They have challenges. They want answers. We deliver the talent solutions they need to reach their goals. That might mean recruiting a permanent, temporary, or interim professional. It might mean putting together an outsourced team of 30 recruitment experts. Or it might mean reframing the way they think about remuneration or diversity. Whatever the solution, we deliver better experiences and higher quality outcomes by taking the time to listen to, and fully connect with, the people and organisations we partner with. Our ability to truly understand them and share their compelling stories is what sets us apart. By engaging with people's stories, we help organisations find the skills and solutions to succeed and assist talented professionals to power their unique potential. The biggest opportunities start with a story, tell us yours today. Responsibilities Recruitment Process Management: The Team Leader is responsible for leading delivery of the recruitment team in the EMEA Direct Sourcing hub. Working closely with the Delivery Manager, Delivery Director and Robert Walters Client Partners you will lead a high performing team, ensuring they work effectively and provide a best in class service to our clients and candidates. Team Management - Coach and develop the team of Recruiters and Associates, encouraging focus on delivery and results along with ensuring processes are well understood and followed. Ensuring workload is allocated evenly across the team so there is adequate coverage for holiday and sickness. Working alongside operational account teams to drive direct delivery. Keeping them updated regularly with the status of recruitment, provide market insights, understand upcoming recruitment projects and support their requirements. Driving recruitment delivery across the team to ensure the operational recruitment always exceeds our defined service levels and quality metrics. Working closely with the Talent Pooling Team Leader to ensure that effective talent pools are built in line with upcoming recruitment project. Lead by example with the roles you manage directly. Supporting your team to ensure high standards are met for compliance and data accuracy. Drive an excellent candidate & client experience through frequent and effective communication. Act as an ambassador for GlobalSourcing and build strong working relationships with all stakeholders across Robert Walters. Conduct weekly governance checks in Avature and Power BI to ensure accurate reporting. Provides accurate and regular reporting of recruiting activities to the Delivery Manager. Prepare and present Client Delivery Reviews with Delivery Manager. Creating, reviewing and updating recruitment processes to ensure best practice, internal policy compliance and external legislative compliance. First point of escalation of HR / recruitment issues. Performs Other Duties And Responsibilities As Requested Or Required. Daily tasks Ensuring roles are allocated to a Direct Recruiter within agreed SLA Allocation of new roles to Direct Recruiters (CC' DR's TL) Processing rejected roles to Avature. Daily review of Avature and Power BI ensuring all open roles statuses are correct. Hold daily team huddles to provide direction, prioritisation and guidance of recruitment strategy to ensure SLA's are achieved. Managing any recruitment issues / escalations. Managing TM&I access and Job slots allocation on LinkedIn. Ensure handover and roles are reallocated to cover sickness and holidays. Ensure communication is being conducted to account teams and Hiring Managers (if needed) daily to ensure every party is up to date with any updates/challenges. Weekly Tasks Send out weekly live job reports to the onsite teams - ensuring live jobs and candidate status is correct. Facilitate weekly operational update calls with onsite team, covering live roles status, candidate feedback, roles stuck in process and discuss any upcoming recruitment project to Talent pool. Conduct a weekly live role reviews with Direct Recruiters to discuss activity - roles filled, cancelled, CVs sent, agency filled postions, SAL's not achieved, sourcing challenges and capacity. Ensuring 100% data integrity of Avature / Client ATS systems by conducting the following governance checks: Review of starters & onboarding candidates, ensuring that candidates are being move to "started" or the proposed start date is updated. Review of Data Integrity Dashboard (missing ATS ref, Interviews not confirmed, missing start dates, briefing form) roles on hold / roles not closed). Review of weekly closed roles ensuring cancelation reason is captured. Review of agency filled roles, ensuring the team are adding notes are added to system. Review of aging roles in Power BI - review with the team to understand challenges with delivery. Review of CV feedback / Interview feedback over 5 days - pick up with DR and onsite time to understand challenges. Monthly Tasks Financial Reporting - provide Delivery Manager with a monthly report of all team starters verified by the onsite team and DR's. Conduct 1-1s with Recruiters & Associates to review progress against targets, key metrics and objectives. Review team utilisation of sourcing tools and LinkedIn. Prepare and present a monthly team performance update to Delivery Manager. Quarterly Task Provide Delivery Manger with monthly and quarterly starters report verified by the onsite team and the DR's. Prepare and present Client Delivery Reviews together with Delivery Manager. Local Requirements Experienced in an RPO/MSP or Recruitment Agency setting is preferred. Experience in leading teams of 5+ Recruiters. Skilled in using ATS systems. Ability to use data to enhance data-led decisions, and present this data to internal and external stakeholders, as well as using data for audit purposes. Finance or Tech Recruitment expertise preferred. Other duties which are reasonably within the capabilities of a staff member in this position may need to be performed from time to time, in addition to or instead of the above duties. The requirements of this role may change over time, and staff are required to comply with all such reasonable changes. As a Disability Confident Employer, Robert Walters - Recruitment Outsourcing is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know. This position is being sourced through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, is an employment business and employment agency and welcomes applications from all candidates. Seniority level Mid-Senior level Employment type Full-time Job function Finance #J-18808-Ljbffr