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Online Solutions Executive
2 weeks ago
Online Solutions Executive (EU hours) at DGI We are looking for an Online Solutions Executive to join our Online Team supporting EU time zone to provide outstanding customer service and helpdesk support to our clients. Carrying out tasks to help streamline and improve existing and new business processes by working closely with our Product team to ensure accurate completion and processing of bookings made online. Key Responsibilities Providing technical support to customers via the Helpdesk, Phone, and Chat channels Advising on issues related to processes and escalating more complex tasks to relevant second level teams Conducting system/technical training with new customers, advising how to complete bookings and troubleshooting where applicable. Quality checking online reservations, including web fares, scheduled carriers, rail bookings and hotel bookings Fulfilling all reservations in our internal booking management system Providing feedback to Product Team following new software releases Job Requirements Professional, polite and welcoming telephone presence Excellent written and verbal communication skills Demonstrable self-motivation and personal discipline Ability to achieve targets and meet deadlines Willingness to learn and develop Preferable GDS experience (training will be provided) German or Dutch language skill is also beneficial Benefits Salary up to £25.4k (£26.4k for German or Dutch speaker) plus OTE bonus £750 per annum Excellent opportunities for progression in a fast-growing company 31.5 days holiday (inclusive of bank holidays), rising to 32.5 days after 12 months of service Option to buy or sell additional annual leave Pension Life Assurance Season ticket loan Discounted staff travel Cycle to Work Scheme Reward scheme and benefits platform Sick pay entitlement from first day of employment Enhanced maternity and paternity leave Our office is based in Manchester City Centre, and we offer a hybrid working pattern of 3 days office (Tuesday – Thursday) and 2 days working from home (Monday and Friday) or more remote working (in the UK) if you are located further out. Should you be successful, the start date will be 19th January 2026. Our hours of work are Monday-Friday 7am-3.45pm for 1 week (remote working for earlier hours), 8am-4.45pm (hybrid working if Manchester based) for another week and rotates on a fortnightly pattern. Your rota will also involve 1 weekend (either Saturday or Sunday) in every 4 weeks, with a day off in lieu midweek. We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business. We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background. PASSIONATE - We’re driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive. BOLD - We embrace innovation and challenge the status quo to deliver outstanding results. MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leaves a positive and lasting impression. #J-18808-Ljbffr
