Operational Support Manager for Domestics and Cleaning Services

OverviewOperational Support Manager for Domestics and Cleaning Services - Colchester45,000 annual salary40 Hours per week12 Month Fixed Term ContractLocation is Colchester Hospital, Turner Road, Colchester, CO4 5JLAbout the RoleWe're looking for a proactive and analytical Operations Manager to support the delivery of high quality domestic and cleaning services across Colchester Hospital.As part of our dedicated facilities management team, you'll support the Domestics Manager in ensuring the smooth, efficient, and resilient operation of cleaning and domestic services.You'll take the lead on strategic workforce planning, labour mapping, and service optimisation projects, ensuring that staffing and service delivery align perfectly with operational demand.You'll be hands on in improving processes, supporting supervisors, and delivering initiatives that drive both efficiency and quality.Key ResponsibilitiesSupport the Domestics Manager with the planning and delivery of high quality cleaning and domestic services.Lead on workforce planning, rota design, and labour deployment to meet service needs within budget.Analyse workforce data and service KPIs to inform decision making.Drive continuous improvement initiatives and service optimisation projects.Foster strong relationships with staff, stakeholders, and management teams.Promote a zero accident health and safety culture and high standards of performance and engagement.What We're Looking ForProven experience in operations or facilities management, ideally within a domestic or cleaning service environment.Strong analytical and organisational skills with experience in workforce planning or labour modelling.Proficient in Excel and comfortable using digital workforce planning tools (E rostering experience a plus).Excellent communicator with the ability to influence and engage at all levels.A problem solver who thrives in a fast paced, change driven environment.What we offerWorking with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families :Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24 / 7 (also open to friends and family) and / or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA Death in Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationFull training and full protective uniform supplied.Ready to be part of something greater? Apply today Career progression for the caring profession.Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.About SodexoAt Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Sodexo Disability, Ability network, So Together, Generations and Origins. #J-18808-Ljbffr