Receptionist

We are looking to employ a part time Receptionist to join our friendly team.The successful candidate will be required to provide effective and efficient reception and administrative services for the practice in a professional and courteous manner. Experienced in delivering a high standard of customer service is valued but full training for this role will be provided.The role is for 16 hours per week, to include some 8.00am starts and 6.45pm finishes.Also there is a need to be able to cover colleagues for sickness and holiday absence.Main duties of the jobOffer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the practice, including the provision clerical support to clinical staff and other members of the practice teamFacilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agenciesAbout usThe Oaks Medical Centre is a practice of approximately 8500 registered patients. We have GP Partners and various other clinical staff, plus a back office.Our reception area is a primary function within the practice and is the first point of contact for our patients. It is therefore important that patients and their carers are greeted in a friendly and caring way and dealt with appropriately and efficiently, whether the contact is by telephone or face-to-face.Working directly within the reception team, you will be the primary interface between patients and the clinical staff (doctors and nurses). Almost all practice correspondence, either verbal or written, is directed through our reception area. As a receptionist, you will need to be very industrious, the reception department is extremely busy; the work carried out in a GP Reception is diverse. We pride ourselves on our quality standards regardless of how busy we are.Job responsibilitiesEnsure efficient running of appointment system. Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays.Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies.Respond to all queries and requests for assistance from patients and other visitors.Participate in Care Navigation, which involves signposting patient to more appropriate health care services.Take and process new patient registrations.Safely take samples from patients as per the Sample Handing protocol.Take subject access requests from patients.Set up online user accounts.Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments.Book appointments for long term condition recalls as per the patients needs.Process patient information such as notifications of deaths as per practice protocols.Receive and transfer telephone calls. Ensure accurate messages are transcribed to the relevant recipient.To assist with the Practices clerical work as required. This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes.To retrieve and advise patients of their tests results.To provide holiday and sickness cover for colleagues as required.This list is not exhaustive and other duties relative to the role may apply.Person SpecificationQualificationsFormal qualifications are not essential.Must be smart, polite and confident.Must be able to cope under pressure.Must be able to use initiative and understand when it is appropriate to do so.Have good time management and the ability to work to deadlines.Must be well organised and able to follow procedures and guidelines consistently and effectively.Must be able to deal with the public and colleagues sensitively and effectively, and have a clear telephone manner.Must be articulate and display excellent communications skills.Must be able to respect confidentiality.Must have a good attendance recordHave great interpersonal skills.Must be computer literate and comfortable with technology, or feel confident to learn these skills.Previous experience in a busy office environment.Previous experience of working in a busy, health environment.NVQ Level 2 in Customer Service or equivalent.Previous experience of working in a GP or similar setting. #J-18808-Ljbffr