Head of Sales and Customer Service
7 days ago
Jewellery Quarter Bullion – Head of Sales & Customer Service Location: Birmingham, Office-based Contract: Full time, permanent Salary: up to £70,000 + 30% bonus Package & Benefits Salary : up to £70,000 depending on experience Bonus : up to 30% 33 days holiday (option to buy up to 5 additional days) Private healthcare and life cover Employee and store discount Onsite Gym Office-based at our Birmingham Head Office; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it simple for customers across the UK and Europe to buy, sell, and store bullion securely. As the UK’s leading online bullion dealer with £400m+ turnover, our brands (BullionByPost.co.uk, Gold.co.uk, and others) are trusted by thousands of investors. You’ll join a fast‑paced, high‑growth business with a market‑leading online presence, and lead the continued evolution of our e‑commerce success story. Role Overview This senior leadership position sits within the BullionByPost management team and is responsible for leading the Sales, Account Management, and Customer Service functions. The Head of Sales & Customer Service will manage around 20 employees, including two direct line managers, overseeing all customer‑facing activity across UK and international markets. We’re looking for a strategic, commercially minded leader who can deliver sales growth while maintaining exceptional service standards. You’ll work closely with the senior leadership team to refine our sales and service strategy, drive efficiency, and enhance how we attract, engage, and retain customers. This role is ideal for a leader who leads by example, combining a hands‑on approach to sales and operations with strategic vision. You will set the standard for excellence in customer interactions, demonstrating what ‘great’ looks like on the phone, and confidently guiding the team through change as the business continues to scale. Key Responsibilities Lead, coach, and develop the Sales, Account Management, and Customer Service teams. Design and implement a Sales & Customer Service strategy aligned to business goals and customer expectations. Drive performance through effective use of data, KPI frameworks, target incentives and regular coaching. Strengthen the Account Management function to build lasting relationships with high‑value and repeat customers. Collaborate with Finance, Marketing, and Compliance to enhance communication and process efficiency across departments. Oversee recruitment, onboarding, and training to maintain a high‑performing team culture. #J-18808-Ljbffr
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Head of Sales
7 days ago
Birmingham, United Kingdom BullionByPost Full timeJoin to apply for the Head of Sales & Customer Service role at BullionByPost Base pay range Salary: up to £70,000 depending on experience Bonus: up to 30% 33 days holiday (option to buy up to 5 additional days) Private healthcare and life cover Employee and store discount Onsite Gym Office‑based at our Birmingham Head Office; visa sponsorship is not...
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Head of Sales and Customer Service
2 days ago
Birmingham, United Kingdom BullionByPost Full timeJewellery Quarter Bullion – Head of Sales & Customer ServiceThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Location: Birmingham, Office-basedContract: Full time, permanentSalary: up to £70,000 + 30% bonusPackage & BenefitsSalary: up to £70,000 depending on experienceBonus: up to 30%33...
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Head of Sales and Customer Service
7 days ago
Birmingham, United Kingdom BullionByPost Full timeJewellery Quarter Bullion – Head of Sales & Customer ServiceLocation: Birmingham, Office-basedContract: Full time, permanentSalary: up to £70,000 + 30% bonusPackage & BenefitsSalary: up to £70,000 depending on experienceBonus: up to 30%33 days holiday (option to buy up to 5 additional days)Private healthcare and life coverEmployee and store...
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Head of Sales and Customer Service
2 weeks ago
Birmingham, United Kingdom BullionByPost Full timeJewellery Quarter Bullion – Head of Sales & Customer ServiceLocation: Birmingham, Office-basedContract: Full time, permanentSalary: up to £70,000 + 30% bonusPackage & BenefitsSalary: up to £70,000 depending on experienceBonus: up to 30%33 days holiday (option to buy up to 5 additional days)Private healthcare and life coverEmployee and store...
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Head of Sales and Customer Service
2 weeks ago
Birmingham, United Kingdom BullionByPost Full timeJewellery Quarter Bullion – Head of Sales & Customer ServiceLocation: Birmingham, Office-basedContract: Full time, permanentSalary: up to £70,000 + 30% bonusPackage & BenefitsSalary: up to £70,000 depending on experienceBonus: up to 30%33 days holiday (option to buy up to 5 additional days)Private healthcare and life coverEmployee and store...
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Head of Sales and Customer Service
7 days ago
Birmingham, United Kingdom BullionByPost Full timeJewellery Quarter Bullion – Head of Sales & Customer Service Location: Birmingham, Office-based Contract: Full time, permanent Salary: up to £70,000 + 30% bonus Package & Benefits Salary: up to £70,000 depending on experience Bonus: up to 30%33 days holiday (option to buy up to 5 additional days) Private healthcare and life cover Employee and store...
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Head of Sales and Customer Service
2 weeks ago
Birmingham, United Kingdom BullionByPost Full timeJewellery Quarter Bullion – Head of Sales & Customer Service Location: Birmingham, Office-based Contract: Full time, permanent Salary: up to £70,000 + 30% bonus Package & Benefits Salary: up to £70,000 depending on experience Bonus: up to 30%33 days holiday (option to buy up to 5 additional days) Private healthcare and life cover Employee and store...
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Head of Sales and Customer Service
2 weeks ago
Birmingham, United Kingdom BullionByPost Full timeJewellery Quarter Bullion – Head of Sales & Customer Service Location: Birmingham, Office-based Contract: Full time, permanent Salary: up to £70,000 + 30% bonus Package & Benefits Salary: up to £70,000 depending on experience Bonus: up to 30% 33 days holiday (option to buy up to 5 additional days) Private healthcare and life cover Employee and store...
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Head of Sales
1 week ago
Birmingham, United Kingdom Bullion By Post Full timeJob DescriptionPackage & Benefits- Salary: up to £70,000 depending on experience- Bonus: up to 30%- 33 days holiday (option to buy up to 5 additional days)- Private healthcare and life cover- Employee and store discount- Onsite GymOffice-based at our Birmingham Head Office; visa sponsorship is not availableAbout Jewellery Quarter BullionWe’re passionate...
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Head of Sales and Customer Service
2 weeks ago
Birmingham, United Kingdom BullionByPost Full timeJewellery Quarter Bullion – Head of Sales & Customer Service Location: Birmingham, Office-based Contract: Full time, permanent Salary: up to £70,000 + 30% bonus Salary: up to £70,000 depending on experience Bonus: up to 30% 33 days holiday (option to buy up to 5 additional days) Private healthcare and life cover Employee and store discount Onsite Gym...
