Senior Problem And Major Incident Manager

1 week ago

Greater London, United Kingdom Experis Full time

Major Incident Manager and Senior Problem Manager Are you an experienced Incident / Problem Manager seeking a new exciting opportunity? If so please apply today My client is a leading professional services organisation looking for an excellent Incident / Problem Manager to manage IT issues across infrastructure and applications on a Global landscape. Responsibilities Serve as the main escalation point for major IT issues. Mentor Incident Managers. Mobilise a virtual team of IT managers and their staff to identify root cause, manage and fix issues as they arise. Ensure Incident and Problem Management processes are best‑of‑breed. Formulate and agree on action plans and communicate with business stakeholders at every stage. Qualifications Experience with the ITIL framework, ideally certified ITIL V4. Experience as an Incident / Problem Manager handling major IT issues. Strong stakeholder management skills and ability to influence. Self‑starter who can lead virtual teams. Role is based in Central London and you would be expected to be in the office 50% of the time. #J-18808-Ljbffr

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