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Senior Technician

2 weeks ago

Edinburgh, Edinburgh, United Kingdom abrdn plc Full time

Job Description

At aberdeen, our ambition is to be the UK's leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make aberdeen a great place to work so that we can attract and retain the industry's best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

aberdeen comprises three businesses, interactive investor (ii), Investments and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs:

  • interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save and invest in the way that works for them.
  • Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.
  • Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.
About The Role:

The primary focus of this role is to bring technical knowledge and experience to allow us to deliver an enhanced service experience to our customers. The Senior Technician role sits within the Client Experience area of the Adviser business, reporting into the Senior Customer Services Team Manager, and is part of a team that is passionate about providing exceptional service.

The role will be based in our Edinburgh offices, located at 1 Broadway Park.

Key Responsibilities:
  • Be the key point of contact for day-to-day complex technical queries and be customer service focused, taking ownership for driving cases through to completion.
  • Regularly evaluate the effectiveness and efficiency of current systems and controls, and provide recommendations to continually enhance service delivery, streamline processes, and minimise potential complaints and business risks.
  • Maintain up to date technical knowledge in one or more specialist areas and share technical knowledge with the team through both written and verbal communication.
  • Lead various projects, offering detailed technical input to ensure continuous enhancement of the service experience we provide, while adhering to rules and regulations.
  • Collaborate effectively within a small team and provide support and assistance to the management team where required in all aspects of service delivery and business support.
  • Develop and maintain strong working relationships with service suppliers and foster long-term partnerships.
About the candidate:

The ideal candidate will possess:
  • Strong understanding of Investment Platforms and the Financial Services industry.
  • Expert working knowledge of SIPP products. Covering LTA/LSA, SIPP Protections, etc. Can understand, interpret and explain scheme rules correctly.
  • Can use knowledge and experience to support, coach and train team, and can demonstrate ongoing development and engagement of the team.
  • Knowledge of recent legislation changes and where to refer to for future changes.
  • A strong set of analytical skills, naturally inclined to analyse and challenge current processes with a passion for continuous improvement.
Our benefits:
There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal.

An inclusive way of working:

Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.

At aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.
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