E-COMMERCE CUSTOMER SERVICE EXEC

2 weeks ago

Manchester, United Kingdom House Of Fashion Associates Full time

E-COMMERCE CUSTOMER SERVICE EXEC - ZENDESKJoin the UK’s fastest-growing brand house, home to an impressive portfolio including Bench, NICCE, HYPE, Ed Hardy and many more. Our client designs, licenses, and distributes some of the biggest names in Streetwear, Sportswear, and Lifestyle fashion — with products stocked by leading online platforms and high‑street retailers across the globe.The RoleWe’re looking for a proactive E‑Commerce Customer Service Executive to be the voice of these iconic brands. You’ll deliver exceptional support to customers, resolve inquiries efficiently, and ensure every interaction reflects the quality and energy of the brand.ResponsibilitiesManage customer inquiries via email and chat, ensuring timely, professional responses.Use Zendesk to handle tickets, track communications, and maintain accurate records.Support customers with orders, returns, tracking, and product information.Work collaboratively across departments to resolve complex issues.Spot trends and provide feedback to improve the customer experience.Stay up to date with brand collections, policies, and eCommerce processes.QualificationsPrevious eCommerce or email‑based customer service experience.Confident using Zendesk or similar CRM tools.Excellent written and verbal communication skills.Strong problem‑solving and a genuine customer‑first mindset.Thrives in a fast‑paced, fashion‑driven environment.Work ScheduleMonday – Friday8:00–4:30 or 9:00–5:30 (42.5 hours per week)Compensation & BenefitsCompetitive salary £27,000Up to 25 days annual leave + bank holidaysCritical illness cover for all employeesDiscretionary annual bonusLocationManchester Area, United KingdomContactPlease send your CV to info@houseoffashionltd.com #J-18808-Ljbffr

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