Bike Mechanic

Bike Mechanic at Serco Location: London, N1 9PT Salary: £28,808.00 per annum + Excellent Serco Benefits Full-time, 40 hours per week Serco is looking for a Bike Mechanic to work in the London Cycle Hire Workshop carrying out Repairs, Services, Quality Control and any other Bicycle & e-Bike related task. The role of a mechanic is essential to ensuring the correct volume of Bicycles are available for hire in London and that they’re safe to use. To achieve this you must have the correct bicycle competency to become an expert in managing both of Serco BMS’ public bicycles. This means you can deliver Repairs, Services, and QC quickly and to a safe standard. You will work in a vibrant, dedicated team on the front line of one of the world’s most used and popular Cycle Hire Schemes. Key Accountabilities Carry out annual Services for the London Cycle Hire fleet including e-Bike Carry out reactive repairs for the London Cycle Hire fleet including e-Bike Perform Quality Control checks for Service and Repair bicycles/e-bikes and fully understand the different standards of both, responsible for Bicycle quality leaving the depot. Deliver Services, Repairs and Quality Control quickly and safely, with the competency to on average complete minimum output targets. Where required, support key pre-bicycle checks for new bicycles Where required, support hard decommission of bicycles, including breaking the bicycle down and salvaging the maximum number of parts. Provide vital feedback loop to Operations Managers and Chief Mechanic, including, but not limited to, Tool issues, Depot H&S issues, part trends, and general Bicycle feedback such as any possible trends in damage and wear of the fleet. Complete all electronic logging of work and accurate logging of part usage. Responsible for matters of Health and Safety with respect to yourself and others at all times. Responsible for performing all duties in-line with all in-force statutory and regulatory (external), as well as Serco/Cycle Hire (internal) specific policies and procedures. Including, but not limited to, Health and Safety, ISO9001-2008, Serco Management System (SMS), IT and Security, Highways and Environmental. Act at all times as a role model for Serco/Cycle Hire, our clients and sponsors and wear correct uniform and identification at all times. Ensure that any breaches of security, fraud, vandalism and abuse relating to Serco/Cycle Hire assets and staff are identified and reported to avoid and reduce crime. Satisfactorily complete and pass all mandatory and refresher training; including periodic checks and assessments. Be expected to meet specific individual performance targets. Complete other duties as directed by the Mechanical Team Leader. When required, support the refurbishment of wheel hubs, baskets and other parts where necessary to ensure that the other workshop mechanics are able to maintain bicycles. What You Need To Do The Role Experience of working in Manufacturing, Mechanical and/or Engineering front line environment Background in mechanical maintenance Keen interest in Bicycles and their general make up. Ability to pass competency test Desirable NVQ in Cycle Maintenance or City and Guilds in Cycle Maintenance and Repair (level 2 and above) – professional training and accreditation to recognised standards or relevant mechanical qualifications Knowledge of Serco – people, policies and procedures Knowledge/experience of Transport for London What We Offer Holidays: Up to 25 days plus bank holidays Free Oyster card after completing probation. Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the need of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss. Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr