Senior Product Designer

Join to apply for the Senior Product Designer role at hackajob Senior Product Designer (Trust) London About the Role At Trustpilot, we’re on an incredible journey to become the universal symbol of trust. We run the world’s largest independent consumer review platform and are building the next chapter of our product experience. The Senior Product Designer will join our newly minted Trust UX team and elevate the experience of trust for consumers and businesses across our on‑ and off‑platform products. This role goes beyond feature‑led design and requires collaboration with researchers, content designers, product designers and non‑product stakeholders. You will own complex, ambiguous problems from discovery to delivery, leading the full design lifecycle and shaping the direction of our trust‑centered product portfolio. What You’ll Be Doing Lead the design strategy and execution for complex, high‑impact trust features, taking full ownership from initial problem framing to final delivery. Create well‑crafted design proposals that communicate rationale, align stakeholders, and help clarify scope. Design high‑quality user journeys and product experiences that raise the standard of design excellence and set benchmarks for quality within the product. Partner closely with Product Managers, Engineers and Researchers, using your influence to shape product strategy and execution. Conduct and lead user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution. Drive significant contributions to our design system, building scalable patterns and robust documentation that empowers the entire team. Mentor and guide junior and senior‑level designers, raising the overall craft and maturity of the design organization. Champion design as a discipline rooted in clarity and intent, ensuring our product experiences are not just functional but also grounded in enduring design principles. Articulate the value of great design and its connection to measurable business goals, influencing stakeholders at every level. Be a valued voice in the design leadership group, contributing to broader design initiatives, cultivating a culture of excellence, and influencing strategic decisions that affect the entire discipline. Who You Are Extensive experience designing within a SaaS product environment, with a deep understanding of its unique challenges and opportunities. A robust foundation in design principles and theory, with the ability to articulate and apply ideology, intent and intervention to guide decision‑making and elevate design across the organization. Demonstrated experience working in complex SaaS agile environments, delivering products sustainably and at scale. Evidence of owning and delivering end‑to‑end design work that produced measurable business impact and shaped product direction. Skilled in communication and storytelling, with the ability to articulate design decisions and influence stakeholders. Extensive experience actively contributing to and evolving robust design systems within complex engineering environments. The ability to mentor and support designers, helping them grow their skills. Proficiency with Figma and other industry‑standard design and prototyping tools, familiarity with front‑end implementation practices, accessibility compliance and collaboration with engineers in Agile workflows. Motivation to integrate AI tools into your workflow for the benefit of the process and end user. Benefits A range of flexible working options. Competitive compensation package + bonus. 25 days holiday per year, increasing to 28 days after 2 years of employment. Two paid volunteering days a year. Rich learning and development opportunities through the Trustpilot Academy and Blinkist. Pension and life insurance. Health cash plan, online GP, 24/7 Employee Assistance Plan. Full access to Headspace for mental health. Paid parental leave. Season ticket loan and a cycle‑to‑work scheme. Central office with table tennis, gaming corner, coffee bars and snacks. Regular opportunities to connect, celebrate company events, ERG activities and team socials. Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, movies and more. Independent financial advice and free standard professional mortgage broker advice. Talent acceleration programmes: fast‑track your career with tailored development programmes. About Us Trustpilot began in 2007 with a simple yet powerful idea: to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are open, independent and impartial, helping consumers make the right choices and businesses build trust, grow and improve. Today we have more than 300 million reviews and 64 million monthly active users, with 140 billion annual Trustbox impressions. We have over 1,000 employees and are headquartered in Copenhagen, with operations across Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh—built on the relationships we create, with laughter, collaboration and respect spanning borders. We are proud to be an equal‑opportunity workplace with diverse perspectives. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints are valued and respected. Equal Opportunity Employer Statement Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Data Practices and Accessibility Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. Accommodation for Disabilities If you have a disability and would like to discuss any adjustments you might need in submitting your application or to the recruitment process, please let us know by contacting our People Team at HR@trustpilot.com, quoting the role you wish to apply for. #J-18808-Ljbffr