Admin Support Officer

7 days ago

Darwen, United Kingdom Solutions 4 Health Full time

Smokefree Blackburn with Darwen team are looking to recruit a competent and proactive person to support an existing team of Stop Smoking Advisors. The admin support role is the key to effective working with the advisors and, to improve the quality of life and wellbeing of the local population with a specific focus on smoking. The Role Handling incoming calls and dealing with inbound referrals, supporting stop smoking advisors to deliver face‑to‑face and virtual sessions. Responsible for the administrative tasks associated with the project and preparing weekly and monthly data reports to support key performance indicators and targets. Work from the office Monday to Friday. Monitor the secure email address and action referrals and general enquiries, processing referrals in a timely manner. Triage referrals appropriately and book them into relevant clinics with an advisor. Respond to phone calls, voicemails and call‑backs as appropriate. Maintain data accuracy in the database systems with attention to detail. Request and process invoices for timely payments. Provide daily administrative support to the Service Coordinator and Stop Smoking advisors. Offer support, information and advice to service users and health professionals where necessary. Identify clinical queries from callers, review urgency, and seek guidance to respond appropriately. Handle complaints sensitively and raise them appropriately for action. Collate and store service user feedback, case studies and comments. Work with the team to capture, create and schedule content for social media platforms. Assist with organising internal and external conferences and training days, including registration and resource preparation. Order service leaflets, handbooks and other promotional materials as needed. Provide practical support for the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholders. Manage and monitor device calibration, PAT testing and other maintenance as necessary. Support the development, monitoring and maintenance of quality standards and initiate good office practices, including appropriate data protection of client information. Develop and maintain manual and computerised filing systems, ensuring clinic rotas are kept up to date. Explain the principles of Stop Smoking to callers and potential service users so they can make an informed choice regarding their engagement. Motivate and empower clients to make behaviour changes during initial consultation. Commit to personal development by attending all team meetings and training as required and staying up to date with best practice. Actively contribute to arranging promotional events. Keep advisors' assets, including phones, laptops and any other items that fall under this description. Support the maintenance of health and safety records and risk assessments. Solutions4Health is an innovative company with a passion and a track record for tackling health inequalities. We provide a one‑stop solution for commissioners accountable for outcome‑focused integrated Public Health services. Successful applicants will be required to undergo a DBS check at the appropriate level. Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK. We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity. #J-18808-Ljbffr

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