BW Administrator | Aldershot

BW Administrator | Aldershot VIVO Defence Services Who We Are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What We Do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Job Details Location: Aldershot, Hampshire, GB, GU11 2AA Contract Type: Permanent, Full-Time Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week) Salary: £24,000 – £27,000 per annum About The Role In this role, you will take ownership of managing data, collating repair reports, and compiling information to support the delivery of small works projects. You will manage the team’s inbound email inbox, distributing work enquiries from Pinnacle to the appropriate Small Works Manager and ensuring information is captured accurately and efficiently. You will also be the first point of contact for military families, communicating professionally over the phone to gather details and provide updates. Working directly with Tier 1 contractors, you will ensure clear communication and timely progress on all projects. You will work closely within a small team of three, whilst also working with the wider team across the SW and SE. You will be managing your own workload and priorities. The role is entirely office based, Monday to Friday, 8:00am to 5:00pm, with occasional travel required across the Southeast and Southwest for meetings or training. Responsibilities Take ownership of managing data, collating repair reports, and compiling information to support the delivery of small works projects. Manage the team’s inbound email inbox and distribute work enquiries from Pinnacle to the appropriate Small Works Manager. Ensure information is captured accurately and efficiently. Act as first point of contact for military families, communicating professionally over the phone to gather details and provide updates. Work directly with Tier 1 contractors, ensuring clear communication and timely progress on all projects. Manage own workload and priorities independently within a small team. Occasional travel across the Southeast and Southwest for meetings or training. Qualifications The ideal candidate will be confident, professional, and well‑organised, with the ability to work independently and use their initiative. Excellent data management and reporting skills, with a strong command of Microsoft Excel to collate, analyse, and present information clearly. Outstanding communication skills, both written and verbal, with a professional and approachable manner when dealing with clients, contractors, and military families. Attention to detail, reliability, and the ability to prioritise tasks in a busy environment. Proficient in all Microsoft Office packages. Experience using Maximo applications would be advantageous, as would previous experience in a facilities, maintenance, or project coordination environment. The ability to obtain and maintain BPSS clearance is required. Having a full UK driver’s licence is highly advantageous as the site is not accessible by public transport. Benefits Up to 6% contributory pension scheme 25 days annual leave Volunteer leave One paid professional subscription Life Assurance Policy Employee discount and reward schemes Equal Opportunities and Diversity At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. Apply Now If you are an organised and confident administrator who thrives in a dynamic environment and enjoys building professional relationships, we would love to hear from you. Apply today to join VIVO and make a real difference in supporting the delivery of essential works across the Defence estate. #J-18808-Ljbffr