Operations Manager

Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years’ experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group.This role supports our long-term partnership with Notting Hill Genesis (NHG), one of London’s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly.BenefitsCompetitive annual salaryCompany van and fuel card for work purposes25 days’ annual leave + bank holidaysUp to £2,000 colleague referral feeLong-service awards at key milestonesPerkbox – discounts on coffee, cinema, travel and wellbeing1 paid volunteer day each yearOngoing training, support and progression, Axis promotes from withinThe RoleWe’re looking for an experienced and commercially minded Operations Manager to lead and oversee our NHG repairs and maintenance contract.You’ll be responsible for delivering a high-performing, customer-focused service, managing supervisors, administrators, and field teams to ensure safety, quality, efficiency, and profitability across all areas. Working closely with the client, you’ll drive operational excellence, financial performance, and service improvement.ResponsibilitiesLead the operational delivery of a large responsive repairs and voids contract, ensuring financial viability and customer satisfaction.Manage a multi-disciplinary team including Supervisors, Admins, Resident Liaison Officers and Subcontractors.Drive contract performance to meet and exceed KPIs, budgets and quality targets.Build and maintain strong relationships with client representatives and resident groups.Monitor productivity, workflow, and resource allocation to ensure efficiency and right‑first‑time delivery.Oversee quality, safety, and environmental standards, promoting a strong health and safety culture across all operations.Ensure works are completed to specification, on time, and within budget.Provide clear leadership, coaching, and direction to teams to promote engagement and professional development.Prepare and present reports on performance, profitability, and client satisfaction.Support innovation and continuous improvement to enhance contract outcomes.Ensure compliance with company policies, NICEIC, and legislative standards.About YouYou’re an experienced operational leader with a background in repairs, maintenance, or construction. You combine strong commercial awareness with a collaborative approach, ensuring your teams perform effectively while maintaining high standards of safety, quality, and resident care.Requirementsh3>Proven experience in contract or operations management within the repairs and maintenance sector.Trade or technical background with a good understanding of building maintenance.Strong knowledge of contract management principles, KPIs, and budget control.Excellent leadership, communication, and stakeholder management skills.Ability to manage multiple priorities and lead teams to deliver under pressure.IT literate and systems driven.Understanding of Health & Safety legislation and compliance procedures.Full UK Driving LicenceOur CommitmentMany faces, One Axis. We’re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed.Apply NowIf you’re a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents, we’d love to hear from you. #J-18808-Ljbffr