Senior Group Manager Agency Lending Operations

Senior Group Manager Agency Lending Operations - Director The successful candidate will be responsible for operational service supporting the Agency Securities Lending Business in partnership with the broader team. The role will require the candidate to support driving strategy across operational processes and partnering with Technology to ensure that client experience across Transaction Management, Asset Services, Tax and Middle Office meets the highest standard. The role requires contribution to cost and productivity targets, driving a standardised global service designed to support organic growth and new business, and ensuring a diverse and high‑calibre resource pool. It will ensure continuity across the regional construct by providing required functional expertise for our business partners. The role will have responsibility to ensure senior escalation for aspects of Agency Securities Lending Operations and may be required to represent the operation at internal and external forums and support the product/business at client meetings where required. ASL transactions involve the loan of securities by a client, who owns or controls the securities, to a borrower (or buyer in the event of a repo), who needs these securities temporarily to support trading strategies, funding needs, and settlement obligations. The ASL unit within Investor Services serves as the agent on behalf of lenders and there can be multiple lenders in one loan to a single borrower. The ASL Operations team supports new loan collateral and settlement, daily mark‑to‑market, return collateral and settlement, recalls, cash/position reconciliations, contract compare, SFTR reporting, trade support, Fed coupon processing, borrower billing, and client earnings. Custody asset servicing supports ASL corporate action and income events. In addition, the DAIS business acts as an extension of the client’s Treasury team to increase capabilities and efficiencies. The program has access to a wide range of money‑market instruments with varying risk, return and tenor. The ASL Operations team supports the client cash contributions, investment subscription/redemption confirmations, wires, rate reconciliations, cash reconciliations, and earnings. Position Responsibilities Service Level Compliance – 100% service level compliance across all functions, in line with both external contractual agreements as well as internal product/business expectations. Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management. Standardisation of service offering across all operational functions, ensuring that the client experience is “One Custody” globally. Simplify technology across the group, with key focus on client query tooling and reporting. Drive Citi initiatives aimed at reducing the high level of touch points and queries within the bank related to custody processes. Continually review and enhance the client delivery processes in partnership with the functional heads and direct management team to drive a positive client experience. Support the execution of any associated location strategy activities, ensuring that operations remains fully compliant with all aspects of send/receive site requirements, whilst ensuring suitable training material and post‑go‑live support is robust and executed. Collaborate with the productivity office to assess and support opportunities to reduce inefficiency within the function. Promptly recognise and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams. Identify business opportunities to increase share of wallet. Requirements Relevant senior experience in an operational management environment, preferably with agency lending/middle‑office operations experience. Understanding of the client experience in leading client‑centric / focused teams with a strong background in building service capabilities instead of query management capabilities. Experience in leading global and regional teams, across multiple time zones, including large matrix organisations. Experience in managing financials and resources associated to a global function. Problem solving, process improvement, self‑starter and results‑oriented. Experience in dealing/managing clients whilst representing an operational function. Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards. Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements. Benefits Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. A discretionary annual performance‑related bonus. Private medical insurance packages to suit your personal circumstances. Employee Assistance Programme. Pension plan. Paid parental leave. Special discounts for employees, family and friends. Access to an array of learning and development resources. Job Family Group Operations – Transaction Services Job Family Securities and Derivatives Processing Employment Type Full time Location London, United Kingdom Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr