Repairs Officer

4 days ago

East Devon, United Kingdom DGF Global, LLC. Full time

Join to apply for the Repairs Officer role at DGF Global, LLC. Salary: £44,109 – £46,444 Location: Norfolk (Field‑based) Hours: 37 hours per week (Monday–Friday) Contract Type: Permanent A leading social housing provider is seeking an experienced Repairs Officer to join their growing Maintenance team. This is a key role in ensuring high‑quality, customer‑focused repairs and maintenance services across their housing stock. As an integral part of the repairs and maintenance function, you will oversee day‑to‑day management of contracted repairs, drive service improvements, and ensure homes are safe, well maintained and delivered to a consistently high standard. The Role Manage the daily performance of external repairs contractors, ensuring high‑quality, timely and cost‑effective delivery. Undertake surveys on properties, specify works, raise orders and monitor progress through to completion. Provide strong budget oversight, using data and insight to drive value for money and continuous improvement. Carry out pre‑ and post‑inspections, health & safety audits and quality checks to ensure compliance and high standards across all works. Support the delivery of an efficient repairs service, contributing to strategic planning and operational improvements. Handle complaints, legal disrepair matters and enquiries professionally, ensuring positive outcomes for customers. Prepare estimates, valuations and documentation, and support contract meetings and negotiations. Manage and develop an Apprentice Surveyor, promoting high performance and professional growth. Contribute to maintaining a best‑in‑class repairs service, helping to achieve top‑quartile performance across key metrics. Take part in an out‑of‑hours management rota (including some weekend work). About You Strong organisational skills with the ability to manage a busy, reactive workload. Excellent communication skills and the ability to build productive contractor and internal relationships. Experience managing repairs or voids services within a social housing or similar environment. A solid understanding of building construction, repairs and maintenance. Experience in performance management, service improvement and budget oversight. Qualifications & Requirements HND in Building Construction, Building Surveying or related discipline essential. Professional qualification (e.g., CIOB, RICS) desirable. NEBOSH Certificate or equivalent in Health & Safety desirable. Full UK driving licence and access to a vehicle with business‑use insurance. What's on Offer Competitive salary 25 days annual leave, rising to 30 with service Generous employer‑contributed pension Access to a reward and benefits platform Full training, support and tools to excel in your role Autonomy and trust to make decisions and shape outcomes Opportunities to develop transferable skills and progress internally Seniority level: Mid‑Senior level   |   Employment type: Full‑time #J-18808-Ljbffr

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