Manager, End User Support
3 days ago
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.Owner of the IT Support function in IT. Single point of contact for all Support escalations.Accountable for End User Support department’s day to day workload distribution, prioritization, scheduling and communication.Manages Arch MI’s Service Desk function to prescribed SLAs and defines new valuable quality measurements.Responsible for defining, engineering, maintaining, upgrading end user and telecommunication technologiesAll solutions implemented and operated should be done with balance of best in industry and efficiency in mind.Responsible for the operation and long-term vision for our virtual desktop and application deployment approaches.Manages the department cost center including budgeting, monitoring approvals, expenses and cost variance reporting.Facilitates end user communication identifying solutions, timing and messaging of System Notification related updates. Obtains necessary approvals when applicable.Develops and maintains relationships with external vendors and monitors or adopts product roadmaps related to desktop technology.Develops and maintains policies / procedures for customer complaints / requirements to area of designated product responsibility to ensure customer satisfaction and regulatory compliance.Supports other Arch MI business initiatives by providing technical expertise and customer support when appropriate.Manages all planning, deadlines and deliverables for desktop, voice or mobile end points related projects by ensuring that all resources are allocated & deadlines are met.Establishes and maintains corporate customer support metrics. Communicates with senior management to report on operational metrics and other key performance indicators.Manages staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition14101 Arch Europe Insurance Services Ltd #J-18808-Ljbffr
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End User Support Engineer
1 week ago
Greater London, United Kingdom Orion Innovation Full timeCompany Overview Orion Innovation is a premier, award‑winning, global business and technology services firm. Orion delivers game‑changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across...
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Manager, End User Support
2 weeks ago
City Of London, United Kingdom Arch Insurance (UK) Limited Full timeOverviewJoin to apply for the Manager, End User Support role at Arch Insurance (UK) Limited.Get AI-powered advice on this job and more exclusive features.With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees and communities to achieve their greatest potential. Our work is the...
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Manager, End User Support
2 weeks ago
London, Greater London, United Kingdom Arch Capital Group Full time £60,000 - £120,000 per yearWith a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.JOB SUMMARYThe Manager, End User Support is responsible for...
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End User Support Specialist
2 weeks ago
Greater London, United Kingdom Lord, Abbett & Co. LLC Full timeThe Role An International Support Technician is a member of the Lord Abbett technical team responsible for providing daily support for all Lord Abbett End User Technology products. The role involves significant in-person interaction with End Users and coordination with other technical teams to ensure a high-quality end-user experience. Based in London, the...
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Manager, End User Support
2 weeks ago
City Of London, United Kingdom Arch Full timeOverviewWith a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.ResponsibilitiesOwner of the IT Support function in...
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End User Support Apprentice
7 days ago
London, United Kingdom CMC Markets Full timeDo you want to work for an exciting leading FTSE fintech? We’re shaping the future of investment by using the latest tech and tools to give our customers the very best trading experience. Here at CMC we are looking to hire an End User Associate to work in our End User (Desktop) Technology team. Work arrives into the team in a variety of ways and is then...
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End User Computing Engineer
2 weeks ago
Greater London, United Kingdom Foster + Partners Full timeEnd User Computing Engineer Foster + Partners London, Battersea Permanent The End User Computing Engineer is responsible for developing, implementing, and maintaining F+P’s end user hardware and related standards. The role covers the full lifecycle of end user devices, from planning and design through deployment, maintenance, and retirement, ensuring a...
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End User Support Specialist
1 week ago
London Area, United Kingdom Fulcrum Digital Inc Full timeJob Summary:We are seeking a detail-oriented and customer-focusedEnd User Support Specialistto join our IT team. This is acontract-to-hireposition responsible for providing technical support to internal users, primarily throughServiceNowticketing, and hands-on troubleshooting of laptops, Windows OS, and common enterprise applications includingOffice 365.Key...
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End User Support Engineer
2 weeks ago
London, Greater London, United Kingdom Orion Innovation Full time £35,000 - £50,000 per yearOrion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...
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End-User Computing
3 days ago
Greater London, United Kingdom Next Careers Full timeA leading retail company in Greater London is seeking an Infrastructure Engineer to support maintenance and deployment of end user computing environments inclusive of Windows, MacOS, and ChromeOS systems. The role requires managing support tickets for users across multiple sites, collaborating closely with technical teams, and involves a rotating shift...
