Front of House Receptionist

Front of House Receptionist (Sports Centre) Location: Godalming Salary: GBP 12.82 per hour Vacancy Type: Part time – weekday evenings from 17.45 to 21.15 each day (can be a job share) Closing Date: midday on 12th December The Role To assist in the daily operation of the Club, providing a friendly, efficient and customer‑oriented reception service for all members and visitors to the Club, at all times ensuring the highest standard of customer care. Key Responsibilities Deal with all customer enquiries and receive all incoming telephone calls in a friendly and efficient manner in accordance with the Company’s Customer Care Policy, ensuring all relevant information is passed or forwarded to the customer. Refer all customer comments and feedback, positive and negative, to the Duty Manager or Club Manager where relevant, in order for appropriate action to be taken. Maintain a thorough and up-to-date knowledge of the Club, its activities, membership structure, packages and current promotions at all times. Actively sell the benefits of regular exercise, health promotion and membership to prospective members and seek to retain existing members through promotion of activities and events at the Club. Utilise a computerised booking, membership and till system to conduct all transactions and take bookings as required for all facilities within the Club. Maintain a thorough and up-to-date knowledge of the Company’s Emergency Operating Procedure (EOP) and carry out procedures as required. Co‑operate with the Company in all issues of health and safety under the provisions within the Health and Safety at Work Act 1974, the Company Health and Safety Policy; and any other subsequent and/or relevant legislation. Assist in the day‑to‑day operation of the Club ensuring it is maintained in a tidy and hygienic fashion in line with health and safety legislation, codes and practice and operational procedures. Work on a shift basis as a member of the Front of House Receptionist team, incorporating evenings and weekends as required to effectively cover all Club opening hours. Assist in the day‑to‑day administration of the Club including typing and clerical functions and maintain all manual records as required by the Company. Attend regular programmed staff meetings as required by the Company. Attend programmes staff training sessions as required by the Company. Develop and maintain a thorough knowledge of other areas of the operation and assist in these areas, if appropriately qualified, as required by the Club Manager from time to time. Any other duties as may be reasonably required by the Club Manager. Skills And Qualifications Outstanding telephone manner. Team player with a can‑do attitude, enjoys working with people. Highly organised with well‑developed common sense. Positive and effective interpersonal skills such as tact, diplomacy and empathy. Excellent administrative skills. Ability to work accurately, with attention to detail. Flexible and adaptable to changing and occasionally conflicting priorities, capable of working under pressure. Strong communicator: verbally and in writing. Thrives on attention to detail and a completer‑finisher. Self‑confident and assured. Benefits Automatic enrolment into the Club's Pension Scheme. Death in Service benefit. Membership of the Club. 9‑hole Golf club membership at a reduced subscription. Cycle to Work Scheme. If you feel you are a suitable candidate and would like to work for this reputable School, please proceed through the following link to be redirected to their website to complete your application: https://charterhouse.uk/about:us/employment:opportunities #J-18808-Ljbffr