Workplace Experience Coordinator

1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Duties & AccountabilityAssist with creating/providing positive, inclusive Workplace experiences.Manage the standards & delivery of all aspects of the Workplace experience on site.Assist with the creation of the site customer annual engagement calendar.Support the delivery of the One Team ethos.Support the Workplace team with delivering individual building or site wide projects and initiatives.Work collaboratively with our customers.Deliver value to our customers by providing top quality support whilst acting as a trusted advisor.Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.Manage day to day inquiries for events/meeting space in the SLC via email, telephone & face to face meetings.Review event booking forms to understand customer requirements.Provide a weekly Look ahead report and share with Workplace Team, AV & Catering teams.Raise IT Requests to book SLC AV Teams.Advise the catering team of any forward bookings.Ensure that the on-site cleaning & operations teams has an oversight of booking.Cover of SLC Reception duties as and when required.Raise Work orders for Workplace assistant Team to support in setting up spaces for events.Ensure that events set ups are undertaken is a safe manner (manual handling, clear fire exist etc).Check event set ups are in line with customer requirements in advance of each event.Liaise with customers locally to ensure that any late requests can be accommodated.Liaise with the onsite team to understand any local building initiatives which may impact on events.Communicate any AV Defects to HCL to incorporate in future equipment replacement plans.Carry out monthly workplace inspections, annual review of the building Fire Risk assessment & building risk assessments.Support the Workplace team with delivering individual building or site wide projects and initiatives.DimensionsICBT – Incorporating 20 office buildings and laboratories.No direct reportsRelationshipsJLL Workplace team and key on site supply partners.HCL AV Team.BP Clients & customers, BA Networks & Comms Team.Key Performance IndicatorsGoal attainment.Customer Feedback.Monthly reporting.Booking management & utilisation.Work order Management.Successful customer engagement and experiences.Requirement ProfileThe ideal candidate will have knowledge of the following:Experience in working in a similar Customer focused environment.Reception, event booking experience.Experience in Facilities Management.Qualifications & ExperienceWorkplace facilities experience in a service-related environment.Experience of events of workplace engagement activities from conception through to delivery.Computer literate in MS Office Applications.Skills & BehaviourSets high standards for themselves and others.Can inspire others and support new ideas and initiatives.Can adapt to changing demands and deadlines.Ability to solution and take ownership.Strong oral and written communication skills and the ability to communicate in an effective manner.High customer service focused sound problem solving ability.Strong time management skillsSelf-motivated, well organised, confident manner, team-player.Job DescriptionTo support the Workplace Experience Manager deliver a suite of services within the portfolio, events management, coordinating the workplace calendar whilst managing pop up events enhancing the workplace.Seniority levelEntry levelEmployment typeFull-timeJob functionManagement and ManufacturingLondon, England, United Kingdom 4 weeks ago #J-18808-Ljbffr