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Senior Customer Relationship Manager
3 weeks ago
Senior Customer Relationship Manager
Working Hours: This role is available on a part-time, job-share or full-time basis.
Location: We are flexible, with an expectation to be in Swindon on a hybrid basis.
Closing Date: 29th January 2025.
The opportunity
Building and maintaining client relationships to ensure retention of our largest corporate clients is critical to what we do and plays a major part in the success of our business. Do you share our passion? If so, we would love to hear from you.
We are seeking an individual to work with our largest corporate clients, maximizing our relationships through high-quality account management that ensures strong client retention. You will act as the primary point of contact for a panel of large corporate customers and intermediaries, enhancing relationships through proactive ownership, query resolution, and technical expertise. Additionally, you will support Account Managers in building relationships and effectively communicating our value proposition to an assigned portfolio.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognize that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Build and maintain deep relationships with our largest clients, providing regular updates on propositions and scheme performance to key stakeholders.
- Strong focus on retention to maintain and grow client relationships, ensuring long-term satisfaction and loyalty.
- Analyse data to inform client decision making and optimise retention.
- In partnership with the Account Managers, create, develop, and manage relationships with intermediaries to influence them to do business with the organization. Attend client meetings as required.
- Evaluate business opportunities to optimize profitable sales and retention, to achieve business targets.
- Work in conjunction with the organization's Distribution team to secure new business and retain existing business, coordinating tenders, and identifying cross-sell opportunities.
- Collaborate with, and actively support, Operations to maximize the positive impact on intermediaries and their customers.
- Engage with Underwriters, to price and complete quotation requests received directly or through the account panel.
- Demonstrate a high-level understanding of the Group risk market (both UK and International) and show how the organization's propositions and product solutions can benefit intermediaries and their customers. Improve and update product and market knowledge and apply this knowledge appropriately.
- Understand and comply with responsibilities associated with the FSA and the Training & Competence scheme, recognizing how these affect the organization, intermediaries, and their customers.
Who are we looking for?
We are seeking individuals with excellent relationship and account management skills, coupled with strong presentation abilities. Ideally, you will have experience of an account management or client-facing role in the group risk market, but this isn't essential. You must be comfortable running and delivering strategic meetings with clients. Experience working with large corporate customers is highly desirable. You will be working with a large base of partners, so strong planning and organizational skills are a must. Strong commercial acumen and negotiating skills are also key to this role.
You will need to be self-motivated, possess strong problem-solving abilities, and manage both external and internal stakeholders while maintaining a high level of service. An excellent understanding of the group risk market in the UK is essential, including a GR1 qualification or the desire to pursue it (funded by Zurich).
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognizes and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid
The financials:
- 12% defined non-contributory pension scheme.
- Annual company bonus.
- Income Protection.
- Life cover - four times your salary.
Time away:
- 25 days holiday a year plus bank holidays.
- You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
- The option to buy up to an additional 20 days or sell some of your holiday.
- Three days paid volunteering.
- Up to 16 weeks' full pay for maternity, paternity and adoption leave.
Your health is important to us:
- Access to Private medical insurance.
- Virtual GP appointments.
- Discounted gym membership.
- Free flu jab.
- Access to a wealth of support from our wellbeing partners.
We're making a difference:
- Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5˚C' pledge.
- Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
