Hire Desk Manager

9 hours ago

Andover, United Kingdom Cross Rental Services Full time

We’re looking for an experienced Hire Desk Manager to take full ownership of the end-to-end hire process – from initial client enquiry through to final invoicing and contract close-out. Based in our Andover Head Office, you’ll be the central hub of our hire operations, coordinating equipment availability, managing contracts, and ensuring every project runs on time, on budget, and to the highest standards of customer satisfaction. About Cross Rental Services Cross Rental Services is the UK & Ireland’s leading specialist asset rental business, delivering cutting‑edge HVAC, refrigeration and catering hire solutions. Having experienced significant growth over the past 10 years, our team operates across multiple UK sites in a fast‑paced, operationally complex environment. We are relentlessly focused on our customers and take pride in long‑term partnerships with some of the country’s leading retailers, government bodies, facilities managers and process manufacturers. What You’ll Do Manage the full hire desk cycle: quoting, booking, scheduling and invoicing equipment hires. Liaise with clients, suppliers and internal teams to ensure seamless contract execution and on‑time deliveries. Monitor contract performance, resolve issues and optimise resource allocation. Maintain accurate records, compliance and reporting using CRM/ERP systems (inspHire & Big Change). Proactively upsell and identify opportunities to enhance customer satisfaction. What We’re Looking For Strong organisational skills with the ability to juggle multiple priorities under pressure. Excellent communication and negotiation abilities – phone and email savvy. Proficient in MS Office; experience with hire management software a plus (inspHire or Big Change). What We Offer Competitive salary, company pension & 25 days annual leave + bank holidays. Private medical insurance, life assurance & corporate eyecare scheme. Opportunity to join a growing business backed by private equity. Continued learning & development supporting your career progression. Our Mission We are customer centric. That means we provide excellent and agile service, which is right first time, every time. We are trusted partners. That means our customers trust us to work with them to solve complex engineering problems with precision. We are innovators. That means we use our expertise to grow our business, constantly looking for opportunity to innovate and improve. We are one team. We aim to grow talent by fostering pride and passion in the business, developing our people through education and having fun. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Administrative, Management, and Project Management Industries Equipment Rental Services, HVAC and Refrigeration Equipment Manufacturing, and Industrial Machinery Manufacturing Cross Rental Services is committed to equality, diversity, and inclusion. We adhere to ISO standards for health & safety, environment, and quality. Join us and help deliver extraordinary results #J-18808-Ljbffr

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