Program Coordinator

The MAX Foundation was created to support BJCTA employees and Birmingham-Jefferson County residents facing financial challenges. Our mission is to provide critical resources, including rental and mortgage assistance, utility assistance, and other essential services, to help alleviate socioeconomic hardships and enhance the quality of life for those we serve.We focus on key areas such as education, health and wellness, workforce development, and other supportive programs to empower individuals and foster stronger, more resilient communities.The Program Coordinator for the MAX Foundation will oversee the development and delivery of programs designed to support BJCTA employees and Birmingham-Jefferson County residents facing financial and socioeconomic challenges. This role focuses on providing resources such as rental and mortgage assistance, utility assistance, educational initiatives, health and wellness programs, workforce development, and related support services. The Program Coordinator will collaborate with stakeholders, staff, and community partners to ensure the effective implementation of services that align with the Foundation’s mission and vision.ESSENTIAL DUTIES & RESPONSIBILITIESProgram Development & Management:Lead the development and implementation of program strategies, goals, and objectives aligned with the organization’s mission.Oversee the day-to‑day operations of programs, ensuring that all activities are delivered on time, within budget, and meet specified outcomes.Collaborate with senior leadership to develop and refine program models and ensure continuous improvement.Supervise and support program staff, volunteers, and partners, providing guidance, training, and professional development.Foster a collaborative environment by working closely with cross‑functional teams to ensure program success.Ensure that all team members are clear on their roles, responsibilities, and expectations.Client Services Management:Oversee the intake process, assess eligibility, and create individualized plans for participants.Ensure that referrals, follow‑up services, and support are tailored to address participants' short‑ and long‑term needs.Manage crisis and conflict resolution strategies for clients in need.Budget & Resource Management:Develop and manage program budgets, ensuring cost‑effective use of resources and compliance with financial policies.Monitor program expenditures to ensure programs stay within budget while maintaining quality.Coordinate with finance teams to track and report spending.Monitoring, Evaluation, and Reporting:Create and implement mechanisms for tracking program performance, outcomes, and impact.Collect and analyze data to measure program effectiveness and identify areas for improvement.Prepare regular progress reports for stakeholders, including donors, funders, and board members.Community Engagement & Partnerships:Build and maintain strong relationships with community partners, stakeholders, funders, and collaborators.Represent the organization at community events, meetings, and conferences to promote programs and build partnerships.Advocate for the program’s impact and contribute to resource development efforts, including grant writing and fundraising initiatives.Compliance & Risk Management:Ensure compliance with all applicable laws, regulations, and organizational policies related to program implementation.Identify and manage potential risks to program success, including logistical, financial, and reputational risks.SUPERVISORY RESPONSIBILITIESSupervise and support program staff, volunteers, and partners, providing guidance, training, and professional development.MINIMUM QUALIFICATIONSEducation: Bachelor’s degree in social work, nonprofit management, public administration, or a related field (Master’s degree preferred).Experience: Minimum of 3-5 years of experience in program management, preferably in the nonprofit sector.KNOWLEDGE, SKILLS AND ABILITIESKnowledge of standard accounts payable and receivable policies, procedures, and regulations.Knowledge of general accounting principles.Knowledge of grants and grant reporting.Proficiency in analyzing and solving problems, including vendor payment resolution.Ability to understand and interpret vendor invoices, statements, and other requests for payment.Ability to perform data entry.Proficiency in Microsoft Office, including Excel and Word or other computer technology, including automated accounting system.Ability to learn new technology. Knowledge of mathematics. Ability to process computer data and to format and generate reports. Strong communications and interpersonal skills. Experience in processing fixed assets and depreciation.AMERICANS WITH DISABILITIES ACTIf you are a qualified individual with a disability, you have a right to request that the BJCTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.EEO - EQUAL OPPORTUNITY EMPLOYER M/F/D/VThe Birmingham-Jefferson County Transit Authority is an equal opportunity employer and does not discriminate based on race, sex, age, color, religion, national origin, marital status, veteran’s status, disability status, sexual orientation, sexual identity, or any other basis prohibited by federal, state, or local law.BJCTA is a Drug-Free/Smoke-Free Workplace and an Equal Opportunity Employer.Department: Customer ExperienceReports to: Sr. Director of Customer Experience #J-18808-Ljbffr