Customer Success Manager at Insurtech Insights
4 days ago
OverviewCustomer Success Manager at Insurtech InsightsJoin to apply for the Customer Success Manager at Insurtech Insights role at Insurtech Insights.About usSince our launch in 2018, our mission has been to empower insurance professionals with insights, inspiration, and a network. Today, we are the largest insurance community globally, connecting more than 15,000 leaders across our three global conferences in London, New York and Hong Kong. Insurtech Insights is part of Emerald, the largest event organiser in the US. Throughout the year, Emerald delivers meaningful connections through 142 live events and 16 media properties created with our market knowledge, deep industry experience, and data-driven insights.What we offer youThe opportunity of having a real impact – you’ll be getting operational experience in a start-up company where both your work and the results are highly tangible and matter to the business.Inspiration and guidance – a chance to work closely with our high-performing teamUnlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.Travel opportunity: you will be joining our conferences overseas.Invaluable transferable skills – boost your interpersonal, research, organisation, outreach, and project management skills through experience and training.Competitive salaryYour ResponsibilitiesProject Management:Collaborate directly with sponsor stakeholders to understand their objectives and translate them into clear, achievable conference deliverablesServe as the primary point of contact both before and during the conference, ensuring seamless delivery and operational supportCustomer Experience:Deliver an exceptional customer experience by clearly outlining deadlines, managing tasks, and onboarding sponsors into our ecosystemBuild strong relationships with sponsors by providing consultative guidance, constructively challenging when needed, and supporting them throughout their journey to the conferenceWork closely with the operations team to ensure accurate and timely delivery of all logisticsPartner with the sponsorship team to support re-signings and engage in commercial discussions with sponsors, including upsell opportunitiesReportingAccurately report the status of each account, escalating any issues to the relevant teamsWhat we expect from youBachelor's degree in business administration, Management, or a related field2-5 years of marketing experienceIT skills: Canva, LinkedIn and ExcelExcellent communication skills, critical thinking, and analytical abilitiesStrong interpersonal and communication skillsExcellent time management and prioritisation skills in a fast-paced environmentDetailsStart date: As soon as possibleSchedule: Monday - Friday, on-site in London; remote work not offeredSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustry: Insurance #J-18808-Ljbffr
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Greater London, United Kingdom Insurtech Insights Full timeCustomer Success Manager at Insurtech Insights London, United Kingdom Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? If so, you might be our next Customer Success Manager. About us Since our...
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City Of London, United Kingdom Insurtech Insights Full timeClient Success Manager at Insurtech Insights Join to apply for the Client Success Manager at Insurtech Insights role. About us Insurtech Insights is a community connecting industry executives, entrepreneurs and professionals. We are a start‑up on a growth journey that helps leaders evolve and create stronger businesses through people and technology. Our...
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Greater London, United Kingdom Insurtech Insights Full timeEvent Engagement Executive at Insurtech Insights London, United Kingdom Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? If so, you might be our next Conference Marketing Manager. About us Since our...
