Technical Support Engineer

1 week ago

Warwick, United Kingdom Telent Technology Services Ltd Full time

Join to apply for the Technical Support Engineer role at Telent Technology Services Ltd Technical Support Engineer – Warwick – 4 on 4 off covering 7 days a week – rotational shift – days and nights. Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join – to innovate and develop networks and systems for millions. The work is involved, but the reward is great – our work makes an impact Help build and keep the nation's critical infrastructure connected and protected 24/7. Responsibilities Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on‑site and on‑call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support The 1st Line Support Engineer role would suit someone who enjoys solution‑finding and thrives in a team environment. Given the 12‑hour shift rotation and the nature of the team, it’s clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team's success. Key Requirements Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade. McAfee SIEM Security - Security Information Events Management knowledge. IT / ICT further education. Benefits 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing Portal. Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Employment type Full‑time Seniority level Entry level Job function Information Technology #J-18808-Ljbffr

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