Sr. Customer Success Manager, Amazon

Job ID: 3131267 | Amazon (Shanghai) International Trading Company LimitedAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.Amazon’s Asia Global Selling Existing Seller Management (ESM) team currently seeks a results‑oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands‑on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, and provide solutions that are highly usable, scalable, extensible, and maintainable. S/he needs to be passionate about his/her work, self‑motivated, detail‑oriented, and have excellent problem‑solving abilities, superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy‑to‑understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.Roles and ResponsibilitiesAct as an single owner in ESM team on business domain and own business goal setting and team executions.Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency.Accumulate in‑depth seller learning under each profile and generate business insights to help sellers grow.Co‑work with multiple stakeholder / business teams to develop new business initiatives and translate into execution.Structure workflow across the team to effectively implement each workstream and related operational activities.Develop, implement and automate new and existing processes in a standardized and scalable format, while leveraging global resources to drive improvement based on local needs whenever possible.Innovate to improve seller experience via continuous engagement with internal partners to drive business process improvement through deep data analysis and seller engagement practice.Work closely with account managers to manage and drive critical programs.Key job responsibilitiesDevelop product/program master plan for ESM, and build implementation plan.Deliver business dive‑deep and risk management.Build ESM PoV to drive global/multi‑functional/ESM level influence.About the teamESM‑FBA/CtS CSM team aims to provide solutions to optimize seller experience and cost.Basic Qualifications10+ years of sales operations or equivalent experienceBachelor’s degree or equivalentExperience with CRM tools such as Salesforce, and web‑based meeting applicationsExperience developing and executing sales strategies, tactics, plans, processes, systems and programsPreferred QualificationsExperience using analytical, marketing, and productivity tools including Oracle Business Intelligence, Salesforce, or other CRM tools, Microsoft OneNote and Microsoft SharePointExperience presenting to senior leadershipOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr