Capital Projects Customer Assistant

Capital Projects Customer Assistant role at Southern Water Closing Date: 2025-12-07 Job Title: Capital Projects Customer Assistant Location: Durrington or Falmer (2 days onsite, 3 days WFH) Contract Type: Perm Hours: 37 Salary: £30,000-32,500 per annum Job Overview Southern Water is seeking a confident and organised Capital Projects Customer Assistant to support the planning, coordination and delivery of strategic customer engagement activities across our investment programme. This role is central to building strong relationships with our communities, protecting and enhancing our reputation, and ensuring customers and stakeholders are kept informed through clear, honest and targeted communications. You will work closely with delivery partners, stakeholders and internal teams to ensure our projects are communicated effectively, complaints are reduced, and communities feel supported and engaged. This is a varied role with opportunities to grow, shadow projects, and eventually step up to lead initiatives of your own. Overall Purpose of the Role Support the planning and delivery of communications activities across the Southern Water region, based on Customer Impact Assessments and Communications Plans. Lead on team administrative tasks, reporting and event organisation. Identify opportunities for continuous improvement in how we engage with customers and communities. Act as a key liaison between Southern Water, delivery partners and local communities. About You We’re looking for someone who is organised, confident and eager to grow into a future leadership role. You will thrive in a fast‑paced environment, enjoy networking, and be comfortable standing in front of customers and stakeholders. Knowledge and Experience Background in customer management and communications (marketing or education experience ideal). Strong understanding of communication channels, campaign management and emerging techniques. Experience in a larger organisation is a bonus. Capabilities Excellent written and verbal communication skills, with the ability to simplify complex information and engage stakeholders at all levels. Strategic thinker with the ability to independently drive forward work plans. Strong influencing and relationship‑management skills at all levels. Resilient under pressure, able to handle sensitive issues with integrity. Flexible and willing to work irregular hours when required. Confident, self‑starting and detail‑oriented with strong organisational skills. Key Highlights Opportunity to work across the entire Southern Water region. Exposure to diverse projects and stakeholders. Structured progression path into a team lead role. Learn from experienced colleagues across all areas of capital projects. A supportive team of seven, with plenty of variety and opportunities to make an impact. Benefits This role will be full time Monday to Friday with a hybrid approach between our Durrington or Falmer office and working from home, with occasional travel to sites when required. We are offering a salary of up to £32,500 per annum as well as other benefits including: Generous pension up to 11% company contribution 25 days annual leave Life assurance equal to 4x salary Salary sacrifice electric car scheme (after 6 months service) Health Cash Plan Full funded eye tests Two paid volunteering days a year Occupational health service Discounts with over 800 popular retailers Digital GP service Study support may be available for job‑related qualifications Competitive maternity leave and flexible return to work options Cycle to work scheme Join our Capital Projects customer team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role? If this role isn’t quite what you’re looking for but you are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself Privacy StatementPlease note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered. #J-18808-Ljbffr