Senior Cloud Services Analyst

1 day ago


York and North Yorkshire, United Kingdom Phoenix Software Full time

Overview Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now looking for a Senior Cloud Services Analyst to join our team and tackle complex cloud service issues, shape our processes and procedures and contribute to the development of cutting-edge cloud solutions. Responsibilities Take ownership of complex, high-impact cloud support cases, providing expert 3rd-line support across Azure infrastructure and applications. Act as a technical lead within the team -guiding, mentoring, and supporting junior analysts while helping to shape our technical direction. Drive service improvements through automation, performance tuning, and proactive optimisation of our cloud platforms. Collaborate closely with DevOps to design and implement automation scripts and infrastructure-as-code solutions that reduce manual workload. Help define and refine cloud service processes and procedures to ensure consistent, scalable, and high-quality delivery. Lead on major incident response and resolution, ensuring root cause analysis and follow-up improvements are implemented. Contribute to the evolution of our service offerings - bringing fresh ideas, new technologies, and smarter ways o... #J-18808-Ljbffr



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