Enterprise Architect

Enterprise Architect - Service Management Marks and Spencer Overview As an Enterprise Architect for Service Management, you will be a thoughtful and technical leader focused on delivering customer‑centric outcomes, leveraging the M&S service‑management and Digital & Tech technologies. You will lead and mentor architectural resources to achieve business goals, develop and own Enterprise Architecture roadmaps and apply industry best practices to support strategic objectives. Collaborating with senior partners, engineers and across product tribes, you will ensure alignment of architectural, business, product, and technical priorities. Responsibilities Decide on architectural strategic technology & vendor choices/selection for the architecture landscape and TCO economic ambition, bringing together technical depth and breadth in a drive toward a single vision. Set direction on 1–3‑year target architectures, transitional states, blueprints, principles, standards & rolling adaptable costed roadmaps for the area, collaborating with D&T product, engineering, data and business stakeholders, maintaining a clear line of sight to business need/outcome/vision and simplifying the landscape, while ensuring end‑to‑end compliance with the rest of the architecture target. Form part of overall architecture governance, ensuring adequate level of architecture artefacts are well understood, clear, simple and collaboratively created; that transition roadmaps form business cases and executable plans and guide the way to full implementation. Ensure total cost of ownership (TCO) is considered in all decision‑making, enabling simplification and lowering toward target state. Ensure architecture vision, targets and changes are delivered seamlessly in partnership with the business. Qualifications Demonstrable enterprise architecture expertise with strong knowledge of frameworks and modelling tools (e.g. TOGAF, ArchiMate, BIZBOK, LeanIX). Experience developing enterprise models across Business Capability, Product, Service Domain and Data. Proven track record of delivering digital transformation at scale and execution at pace within the last 3 years of emerging architecture and technology trends. Strong understanding of architectural patterns, integration and modern engineering practices. Knowledge of IT operating frameworks (e.g. ITIL, COBIT, IT4IT, SIAM, DevOps). Awareness of various ITSM products & tools (Helix, ServiceNow, Jira). Awareness of UK and international standards and legislation around cyber security and resilience (e.g. NIS2 Directive, DORA, ISO/IEC 27001, NIST Cybersecurity Framework, GDPR). Benefits 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation. Competitive holiday allowance with the option to buy more. Discretionary bonus schemes linked to your performance and ours. Strong pension and life assurance to help plan for the future. Tailored induction and training to support your development from day one. Exclusive perks and savings through our M&S Choices portal. Market‑leading family policies, including parental, adoption and neonatal leave. 24/7 wellbeing support, including virtual GP access and mental health services. One paid volunteer day a year to support a cause that matters to you. Who We Are We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. LI‑MW1 #hybridrole #J-18808-Ljbffr