Mortgage File Review Team Manager

Join to apply for the Mortgage File Review Team Manager role at Stonebridge - Mortgage & Insurance Network. We are looking for a Team Manager to lead and develop our growing team of mortgage file reviewers. As our Business Standards Assessor Team Manager you will join us on a full‑time permanent basis, hybrid working, 3 days from our Derby City Centre offices and 2 days working from home. About Us At Stonebridge, our employees tell us we are a great place to work. We are passionate about what we do, our people matter, their opinions, insights and enthusiasm are key to our success. We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work. We consistently look for ways to create a better future, back each other and most importantly, do the right thing. Benefits Great company culture Competitive salary Performance related bonus (non contractual) 25 days annual leave + birthday off + 2 more annual leave days linked to years of service Company Pension with optional matched additional contributions up to 1.5% Flexibility to work from home Free lunch, hot and cold soft drinks when working in the office 2 days off per annum for charity / community volunteering 2 half days paid leave for "me time" to support mental and physical wellbeing 1 day paid leave for "team time" joining your team in a volunteering / community service activity Full programme of employee engagement activities Company reward and recognition schemes Retail discounts and cash back platform Salary sacrifice schemes for home and tech, cycle to work, pension scheme Company sick pay Option to buy / sell up to 5 additional days annual leave Gym Subsidy Employee Assistance Programme £500 employee referral scheme Death in service insurance cover Critical illness insurance cover The role As Business Standards Assessor Team Manager, you will oversee the supervision, oversight, and performance of the Assessor Team, ensuring completion of file review targets and the ongoing development and improvement of our Assessors. Key Responsibilities Day to day responsibility for the management, performance oversight and development of the Assessors and Co‑ordinator. Monitor and manage file review completion targets and SLAs to achieve agreed goals. Identify and implement changes to improve performance and efficiencies at both individual and team levels. Complete regular file review plans and update according to business requirements, factoring in Assessor annual leave, ad‑hoc case review and other priority cases. Complete monthly and weekly Compliance MI for senior management. Track and monitor Assessor performance levels against agreed expectations and update Risk Specialist Manager (RSM) and Head of Compliance Operations (HCO) regularly. Complete staff one‑to‑ones, to include performance against individual and team targets, audits and personal development and planning for both role and career progression. Manage and approve annual leave, absence, ad‑hoc leave requests, liaising with the Co‑ordinator to ensure satisfactory resource levels are maintained. Complete Return to Work interviews to manage absence, raising trends and concerns where required. Work closely with the Co‑ordinator to ensure all appropriate cases are collated and reviewed, that challenges to reviews are raised through the appropriate channels and dealt with in the correct manner. Complete audits on file reviews, team calls, record‑keeping logs and provide feedback. Support with changes to the file reviewing – including updates to checklists, integrations with Revolution, suggesting efficiencies, enhancements, and improvements. Conduct interviews with prospective candidates for new Assessor roles. Complete ad‑hoc projects for the RSM and HCO where required. Our ideal candidate Experience in performance and people management. Advanced knowledge and experience in mortgage and protection case reviewing and procedures. Good listener, excellent communicator, and motivator. Excellent problem solving and solution finding abilities. Experience with working to, managing and exceeding targets. Excellent time management, organisation, and self‑motivation. Adaptable and versatile to suit all styles of learning; desire to nurture and develop people. Ability to connect with people – showing empathy, patience, and control. Able to provide clear and constructive feedback. Interpersonal communication and critical thinking skills. Able to fully satisfy the pre‑employment screening process which comprises of right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks. #J-18808-Ljbffr