Welfare Benefits Team Leader

2 weeks ago

Sutton Coldfield, Birmingham, United Kingdom Woodrow Mercer Healthcare Limited Full time
Do you have a passion for people, performance, and purpose?
I'm recruiting for a

Team Leader to lead a dedicated group of Welfare Benefits Specialists and Debt Advisers, ensuring exceptional service delivery for clients and vulnerable individuals across the UK.
This is a fantastic opportunity to join a

mission driven organisation

thats genuinely committed to social impact

one thats been quietly changing lives for over 20 years. They are a public benefit organisation

that works in partnership with a registered charity. Every project they deliver is rooted in purpose, helping to reduce poverty, provide advice, and support some of the UKs most at risk households.
What you'll be doing:

Leading and managing a high performing team, setting clear objectives and coaching individuals to thrive.

Overseeing the delivery of advice contracts, making sure SLAs and KPIs are consistently met.

Creating a positive, motivating team culture

both in-office and remote

where service excellence is the standard.

Driving continuous improvement and innovation in processes to optimise efficiency and enhance customer outcomes.

Managing stakeholder relationships, contract onboarding, performance reporting, and resource planning.

They are looking for someone who:

Has 2+ years of experience managing people in a customer-facing, advice-based, or similar service delivery environment.

Can demonstrate tangible impact through service improvements and performance management.

Has knowledge of welfare rights and/or debt advice services (or transferable experience from a related sector).

Brings strong leadership skills and can foster a positive, high-trust, high-output culture.

Can manage contract delivery, interpret performance data, and drive decisions based on insight.

Whats in it for you?

A hybrid working environment with an office base in central Birmingham.

The chance to make a real difference within a values-led organisation.

A supportive leadership team and opportunities for further development.

Please note: applicants must already have the right to work in the UK, as visa sponsorship is not available for this position.

TPBN1_UKTJ

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