Product Owner

Join to apply for the Product Owner role at GMSL 2 days ago Be among the first 25 applicants Join to apply for the Product Owner role at GMSL We have a great opportunity for an experienced Product Owner or Business Analyst to join our excellent software development team based in Cambridge. Role Product Owners at GMSL understand our customers’ needs and help ensure the team are solving the right problems to deliver value to our users. They work alongside Developers and Testers in collaborative, empowered, cross‑functional teams, and are involved in the full product development lifecycle. They serve as the voice of the customer to help the team understand the vision of the product and the value it provides. Our software products solve problems for companies active in the wholesale energy markets. This includes our in‑house Operations team, who use our software to provide services to their clients. Our Product Owners liaise closely with our in‑house users, as well as external customers and market operators, to understand the needs of their product. Responsibilities Once you have gained a solid understanding of the complexities of UK and European energy market rules, the role will include the following responsibilities: Customer support – Engaging with customers, coordinating resolutions, capturing feedback and sharing this with the Product team, keeping customers updated and offering support with new functionality. Customer onboarding – Primary technical contact for PowerTrak customers, training new customers to use the system effectively, supporting required integrations and facilitating internal communications to set‑up market connections. Domain Expertise – Sharing business context with Product team, making recommendations to translate needs into actionable requirements for the team, providing clear and constructive feedback during product development, completing user acceptance testing before new functionality is released to customers. Business Analysis – Staying informed on upcoming market and regulatory changes, analysing, defining and communicating business requirements to the team, collaborating with the Product Manager to develop longer‑term strategy. Experience We are looking for candidates with the following experience, but you don’t need to tick all the boxes as training will be provided: Engaging directly with enterprise customers for onboarding, training and support (a core part of this role) Working in energy markets and/or trading, ideally with exposure to power scheduling in European markets Communicating between technical and business stakeholders, preferably in a B2B or enterprise environment Defining and delivering complex business software products (not just energy) Driving continuous improvement of development practices within an agile framework (e.g. XP, Scrum, Kanban) Skills This role requires the following skills: Credibility – Demonstrates expertise and builds trust when engaging with enterprise‑level B2B customers Communication – Communicates across business, product and technical domains with the technical team, internal users and customers Organisation – Organises and prioritises work across short‑term and long‑term goals Commitment – Demonstrates focus and diligence in maintaining GMSL’s reputation for meeting our customers’ needs and providing excellent customer service Collaboration – Works within small teams and builds good team‑working relationships Offer The Product Owner is offered on a permanent basis, full‑time 37.5 hours per week Monday to Friday. Salary will be reflective of your level of experience. We offer hybrid and home‑working options, depending on the requirements of the role and the needs of your team. All our teams spend at least one day a week in our offices in Cambridge; this role requires 2‑3 days a week in office, so you need to be based within easy travel to Cambridge. We welcome applications for flexible working arrangements. Benefits Annual discretionary bonus scheme Company pension scheme (6% employer contribution) Flexible working hours and remote working Casual dress and a relaxed environment Employee assistance programme Cycling to work scheme Fresh fruit and great coffee Free access to Cambridge University Botanic Gardens Monthly team pub lunches How to Apply Simply email your CV and covering letter to recruit@gmsl.co.uk with the reference ‘Product Owner’. If your CV is shortlisted, we will share some screening questions to help us evaluate your technical expertise. For support during the application and interview process, or if you need recruitment adjustments, please contact recruit@gmsl.co.uk. Right to Work GMSL has a responsibility to ensure that all employees are eligible to live and work in the UK; proof of right to work in the UK will be requested prior to employment. Company Overview GMSL is the market‑leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe. Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs. For more background on GMSL see www.gmsl.co.uk. Working at GMSL We are a small team of about 40 people in our software division, despite being part of a larger company of around 120 staff. The team retains a startup feel and values diversity, openness and gender equality. We empower teams and individuals to own their products, make meaningful contributions at every level and make decisions best suited to the context. We follow an agile approach and adapt our processes to support our teams’ needs, not to impose rigid procedures. Our culture encourages flexible working, regular home‑working days, and a monthly office day where the whole software department meets and goes to a pub for lunch. Management is friendly, approachable and cares personally about the people on their team. Recruitment Agencies We are not currently accepting recruitment agency applications. We’ll be in touch if we need you to help us. Thanks for your understanding. #J-18808-Ljbffr