Administrator - Cath Lab and Cardiac Physiology

Job SummaryAn exciting opportunity has become available to join the Cath Lab and Cardiac Physiology administration team at Ysbyty Glan Clwyd as an Administrator/Receptionist. The successful applicant is expected to be very flexible, have a pleasant personality, a positive approach to their work, excellent customer service and communication skills, advanced reception skills and the ability to deal with sensitive matters and highly confidential patient information. Applicants must have a good standard of education, be adaptable and have good organisational skills. The post holder will provide first‑class administration support to the department.ResponsibilitiesWork in pressised environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of an efficient and effective booking service for a variety of diagnostic clinics. Use own initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets. Deal with sensitive and confidential issues relating to Cardiology affecting patients, the public and staff according to guidelines. As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties. Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity, particularly where there are barriers to understanding. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager. Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order dealing with internal and external enquiries in a competent and confident manner.QualificationsEnglish and Mathematics to GCSE equivalent level.NVQ level 3 Customer Care or equivalent qualification or experience.Desirable QualificationsIT qualification.ExperiencePrevious clerical / reception experience.Able to concentrate on administrative duties in an unpredictable environment, ability to manage work with constant interruptions from medical staff and telephones.Able to communicate information clearly and sensitively in person and over the telephone.Ability to work to strict deadlines and prioritise tasks.Desirable ExperienceKnowledge of referral to treatment times and patient pathways.Previous waiting list management experience.Knowledge of NHS structures and processes.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Employer DetailsBetsi Cadwaladr University Health BoardNorth Wales Cardiac Centre, Ysbyty Glan ClwydSarn LaneBodelwyddanLL18 5UJWebsite: https://bcuhb.nhs.wales/train-work-live/Pay and Working PatternBand 3: £25,313 to £26,999 a year per annum pro rata. Permanent, Part‑time.Reference Number050-AC860-1225 Job LocationsNorth Wales Cardiac Centre, Ysbyty Glan Clwyd, Sarn Lane, Bodelwyddan, LL18 5UJ About UsJoin Betsi Cadwaladr University Health Board, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the Disability Confident Employer scheme. #J-18808-Ljbffr