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Business Analyst
2 weeks ago
Business Analyst – DWP Digital Join DWP as a Business Analyst and help us define solutions that deliver significant value to our customers. You'll work across the full product delivery lifecycle to bring together business needs and technical capabilities. As part of a multi‑disciplinary team you'll be using agile methodologies to translate business problems into user needs, developing relationships across departments and selecting the appropriate best‑practice techniques to ultimately identify process improvements. You'll be leading workshops and focus groups, identifying process improvements, contributing towards prioritisation activities and taking ownership for improving your own knowledge of business analysis and agile principles. If you're looking for a well‑defined career path as a Business Analyst, apply now. What skills, knowledge and experience will you need? Experience of working as a Business Analyst carrying out a range of analysis activities Experience in building strong relationships, analysing and refining user and stakeholder requirements Technical business modelling skills Identifying improvements and making recommendations You and your role We are looking for Business Analysts to join us in one of five teams. Each team focuses on a strategic area: Digital Channels Strategy Team – shape the future of how millions interact with DWP services, define priorities for channel design and usage, align with business goals, and create seamless experiences for users across benefit areas and product lines. Payments – be part of the team powering the UK's largest payment operation, modernising programme building a single trusted payment service to unlock value, reduce risk and transform how DWP delivers financial support. Comms and Collaboration – work on the Copilot project, Microsoft's cutting‑edge GenAI capability, revolutionise how we communicate and collaborate across the organisation. Bereavement and Care – design, deliver and run digital services for Attendance Allowance, Carer's Allowance, Tell Us Once and Bereavement Benefits to provide compassionate and efficient support when it matters most. Workspaces – support 123,000 colleagues by delivering the technology that keeps work moving, from laptops and peripherals to identity solutions, job centre systems and accessibility support, shaping seamless workplace experiences and driving innovation at scale. Location You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working We work a hybrid model – you'll spend some time working at home and some time collaborating face to face in a hub. Pay We offer competitive pay of £44,447 – £46,547. Pension You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 a year. Holidays A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi‑time. You'll also get all the usual public holidays. Benefits Flexible working including flexible hours and flex‑friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest‑free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. We have an award‑winning environment and culture DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. Interview: a single‑stage interview online. Click APPLY for more information and to start your application. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Technology, Information and Internet and Technology, Information and Media Closing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
