Network Field Service Engineer

4 days ago

Preston, United Kingdom Roc Technologies Full time

Network Field Service Engineer We are seeking a Network Field Service Engineer to join our on-site team delivering a Managed Service to one of our main clients site in Preston. This is an operational, site-based role ensuring contractual SLAs are met, device failures are resolved promptly, and customer satisfaction is consistently achieved. Key Responsibilities Physical installation of switches and network equipment Configuration of switching infrastructure and Juniper Wireless Access Points Troubleshooting and resolving wired network issues (with support from the wider team) Maintaining network availability through routine documentation and maintenance practices Replacing faulty hardware components (switches, access points, peripherals) when required Providing professional updates to customers on incidents, problems, and changes via phone and email Maintaining ITSM systems with high-quality work notes Participating in an on-call rota to provide onsite support for P1 and P2 incidents, including hardware replacement where necessary Engaging with third-party vendors to progress support calls and technical advice Ensuring excellent standards of customer care at all times Knowledge, Skills & Attributes Essential: Knowledge of Juniper switching and wireless Knowledge of best practice LAN cabling Self-starter with the ability to work independently Strong communication skills, able to explain technical issues clearly to different audiences Team player, flexible, resilient, and professional Customer-facing IT support experience in a fast-paced environment Evidence of working effectively in a team Desirable: Hands-on Juniper experience Network security knowledge Experience in network cabling installation and site surveying What We Offer Enhanced holiday allowance - 25 days annual leave plus bank holidays. Holiday Purchase Scheme - option to buy up to 10 additional days each year. Enhanced Employer Pension Contributions - 5% employer contribution. Private Medical Cover with BUPA. EV Salary Sacrifice Scheme. Enhanced Family-Friendly Policies #J-18808-Ljbffr

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