Desktop Support

Your new company and role

Hays' client is a private sector organisation based in Edinburgh. The organisation is looking for you to assist them on an initial 8-month contract with providing both on-site and remote desktop support. This role will be on-site, thus the client requires you to be an easy commute away.

This role will consist of the following:

1. Providing on-site and remote desktop support to end-users
2. Perform standard hardware break-fix tasks, including troubleshooting and repairing laptops, desktops and peripherals
3. Manage and support Dell laptops, ensuring certification standards are met
4. Utilise ServiceNow or similar platforms for logging and updating support calls
5. Support and maintain Citrix environments
6. Deliver excellent customer service, addressing user issues professionally and promptly

What you'll need to succeed

1. Experience with providing both on-site and remote desktop support
2. Experience providing hardware break-fix with desktops, laptops and peripherals
3. Good customer service skills
4. Enjoys working as part of a team and also the ability to use your own initiative
5. Driving licence may be required as there may be a requirement to support other client sites in Scotland

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.