Repair Supervisor

2 weeks ago

Sutton, United Kingdom Panoramic Associates Full time

SUTTON HOUSING PARTNERSHIP

We are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.

It is an excellent time to join our ambitious organisation. We are looking for two qualified Supervisors to lead and manage a team of operational trade staff to ensure that responsive repairs are delivered to a high standard of quality. Performance is continually managed, compliance and quality assurance are monitored and controlled to ensure the best outcome for the customers and the team.

Daily responsibilities will include:

Managing a team of repair operatives
Carrying out inspections on building repairs/defects related to the building fabric as well as mechanical, plumbing and electrical repairs to the homes of tenants and residents (including collection of information, measurements and tests)
Carrying out surveys to assess work in response to complaints to find a resolution
Providing accurate reports for case management, reporting on repairs and ensuring solutions are provided
For Voids, end to end inspection (pre, during and post) of properties ensuring quality of work, issuing remedial snag lists where required and managing delivery within agreed timescales and standards.
Carrying out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of works to resolve the repair or refer to complex or major works where necessary.To be successful in this role you will:

Have confidence to diagnose repairs effectively and provide solutions
Be passionate about excellent customer service, able to meet challenging performance outcomes
Be committed to developing knowledge and providing training to your direct team
Ability to work in a fast-paced, pressurised environment
NVQ Level 3 or more in a building trade plus demonstrable experience within the building/construction industry
Be commercially driven to achieve value for money but through collaborative working to achieve the best outcomes for tenants and the business
Able to use NEC as jobs are scheduled through the systemsOur total reward offer includes;

33 days annual leave, plus 8 statutory holidays
Local Government Pension Scheme
Simply Health medical cash plan
Modern and flexible working environment
Hybrid working
HOME Awards
Personal and professional development Supervisors will require a driving licence and will be provided with an SHP vehicle, fuel card, uniform, PPE, parking permits and devices.

Before applying, please refer to the role profile and ensure you meet the essential criteria.

When applying, please state in your cover letter whether you are applying for the permanent vacancy or FTC.

Application Deadline: 9th December

Anticipated Interview Date: w/c 15th December

We kindly request that Recruitment Agencies do not contact SHP with applicant CVs as they will not be considered

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