Booking Clerk/Receptionist

Booking Clerk/Receptionist - Physiological SciencesBooking Clerk/Receptionist - Physiological Sciences16.5 hours per weekPermanentClosing Date: 19th December 2025Interview Date: TBC**This post may close early due to high numbers of applications, so you are advised to apply promptly.**All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.**The use of AI is monitored, anyone using it is required to declare so**Main duties of the jobTo ensure an effective and efficient booking service is provided within the Physiological Sciences Service.To provide the first point of contact for patients attending the department for their appointments, presenting a friendly and efficient image.To provide an efficient and effective reception / clerical service to the Cardio-Respiratory Unit.Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment.About usHere at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:Excellence and safety in everything we doChallenge but supportExpect respect and dignityLocal health that inspires confidenceBenefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.Job responsibilitiesTo negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.To draw up lists for operation sessions, in accordance with agreed protocols.To reschedule appointments and lists as necessary, according to agreed protocols.To provide information to patients about booking procedures and provide relevant leaflets and information packs.To assist with the maintenance and validation of waiting list information.Liaise with Consultant/Surgeons when compiling operation lists.Book patients for operations from peripheral clinics held at other hospitals.Provide provisional operation lists to surgeons for them to agree/alter as necessary.Book patients onto other hospital operation lists for day surgery.Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.To be flexible and be willing to assist and cover other colleagues within the Unit.Welcome patients and members of the public entering the department.Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.Complete the transfer of patients on Lorenzo system, in a timely manner.Make follow up outpatient appointments as required.Assist patients with any transport difficulties.Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.Answer the telephone and take necessary action.Download information from Unisoft for endoscopy staff to submit reports to GPs.Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.Follow the required procedure for all patients who do not attend on the day to ensure;Patient is removed from waiting list or receives another appointment.Lorenzo is updated.Details are given to the Ward Manager.If clinics are not open to allow the booking of outpatient appointments inform relevant parties.For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.Person SpecificationExperience and KnowledgeExperience of working in an office environmentFamiliar with Lorenzo or similar systemQualification and Professional TrainingBasic numeric & literacy skillsGood standard educationKey - board skills RSA II or equivalentSkills and AbilitiesAbility to respond to work as part of a team or on own initiativeConscientious and hard workingAbility to deal with distressing situations compassionatelyDemonstrate the need for Tact, diplomacy and resilience as requiredAbility to adapt to changeCommitment to personal development and service improvementKnowledge of computer systemsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr